Review Time
Well after waiting weeks and many sent emails I finally got my headphones to find they are actually damaged, they said its happened in transit not possible as the Bix was not damaged.I have asked for a full refund and I have been told they will replace then, so I come here to find all these bad reviews wish I had of come here first before paying.They look and feel like cheap crap so don't waste your money.
The product is straight from china and rubbish You can’t return product because you have to send to china with costs. And 4 to 5 weeks turnaround. they fob you off with keep product and give poultry percentage to keep themDon’t touch them bordering on fraud
OMG I wish I’d read the reviews on here before I dealt with this outfit!! Had to give one star as zero stars isn’t an option. The earbuds I got worked fine for the first three days before the right one stopped working. It wouldn’t hold a charge and would only produce sound for 30 seconds at a time. I emailed them three times in a week but got no reply …..until about 10 days after my first email. The reply was just a copy/paste of my original email 😳 other than someone had typed “please provide that” before the pasted text!After a couple of weeks of trying to explain what my issue was and receiving the odd reply (copy/pastes of my emails) I gave up and contacted my bank to instigate a chargeback dispute. I got my transaction cancelled and money refunded within a few days. Once Auralu were notified of the chargeback, they started emailing twice a day 😂 asking for videos showing the problem. I’ve tried to explain that I no longer care as I’ve already had my refund from my bank but they don’t take any notice of anything I tell them. They even offered me a 50% refund if I would withdraw my chargeback claim! I see the logic there though as one of the earbuds works perfectly 🤣To sum up:Don’t buy from this scam company pretending to be UK based. If you did already buy and have issues with the product, email them three or four times (your bank will ask for evidence that you tried to resolve the problem) but don’t waste any more time trying to get any sense from them. Make a chargeback claim with whichever organisation you used to make your payment as you won’t get a refund from the scammers. I would also advise not to try to return the product until you’ve had your refund from your payment provider. Once Auralu get notified that you’ve made a chargeback claim, they’ll quite happily send you the return address details 😉 It’s in China believe it or not! lol Good luck!
SCAM /FRAUDI'm glad I paid with my credit card as I've now asked the bank to check Auralu out for fraud after all the negative reviews wished I'd read them firstAsked for item being cancelled with same as others have posted sorry out for delivery JOKEAVOID BUYING FROM THEM
I would give 0 reviews if i can. This company is a huge scam. They run websites to rank their product as high end headphones. The only thing this company does well is deliver their useless headphones. Which are indeed horrible quality. Dont even try to return it because you will never get your money back. And you just return an extra headphone for them to sell it to an other clueless victim. I have no idea how they are still bot sued for fraud etc. I will definitely look at my options with a lawyer.
In an ongoing saga, this company refuses to refund money paid for 2 sets of headphones. After reading the reviews here I tried to stop the payment with the bank. They advised refusing the goods when they were delivered. So I did, having notified the company I wouldn’t be accepting delivery and wanted a refund. They added a %15 charge because I didn’t accept delivery. I still have no money. I have not accepted the ‘refusal charge’. DON’T even be tempted to use this dishonest fraudulent company. You won’t get any customer service, or honest quality products and they will steal your money. To the company: just please refund my money. A couple of hundred pounds is too much to be out of pocket for…..
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AURALU - Listen in Purity, Explore Boundlessly
At AURALU, we believe that superior sound quality has the power to elevate the quality of life, bridging the world within to the universe beyond. We are not just a headphone company but a collective of explorers and innovators with an endless passion for sound. From our studio to your ears, AURALU is dedicated to providing global music lovers and everyday commuters with a combination of cutting-edge technology and comfortable experience in our ANC (Active Noise Cancellation) and TWS (True Wireless Stereo) headphones.See more
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