Review Time
Australia Post has outright lied about the delivery of a package. Even their own records reveal that a package was sent somewhere else after business hours (when the delivery destination was a 9 to 5 business). Then when a complaint is filed, they simply say someone signed and it has been delivered, even when screen shots and affidavits of employees working here claim no receipt. This is really outrageous.
Australia Post has outright lied about the delivery of a package. Even their own records reveal that a package was sent somewhere else after business hours (when the delivery destination was a 9 to 5 business). Then when a complaint is filed, they simply say someone signed and it has been delivered, even when screen shots and affidavits of employees working here claim no receipt. This is really outrageous.
When dealing with the my local post office/ parcel pickup I’ve had no problems and now I have a parcel locker I send most of my purchases there. The problem I seem to be having is the drivers delivering to my home saying no one home when I was and no attempt to buzz my apartment number to be let in. Overall it is some of the drivers that are letting auspost down.
Zero stars Aus post. My mail box was empty so I checked amazon orders on the web. Apparently my order was at the P.O. waiting to be picked up since yesterday.Chat with Aus post resulted with the same answer. I don't know what is going on with Aus post ,but from now on I am requesting a different carrier when I purchase on line, even if it costs a more.I sent an email to Paul Graham the C.E.O. of Aus post explaining the hopeless service Aus post was providing at the coal face. Hoping he would have the authority to change the useless service that Aus post was providing.Nothing has changed, an inditement of Aus Post's customer care and inability to change for the better. I pay to get the parcel delivered to my address not the P.O. . So now there are additional costs to pick up the parcel. Therefore I would be better off paying a bit extra, to get my parcel delivered to my home, by another carrier.NO ONE ELSE HAS A PROBLEM DELIVERING TO MY ADDRESS!!
Ordered a product from an online store, their shipping label were correct and my address were correct, however the delivery couldn’t find my address and had as no such address in the tracking status, so they sent it back to the online store and marked as delivered. If they would’ve sent it to the post office, I would’ve just picked it up
Went into Dandenong Plaza with 5 parcels to post. Four were under $100 no need for extra insurance. One was valued at $200. Get home and notice $200 parcel NOT insured. Went back in with tax invoice and our invoice valued at $200, sorry we can't fix this. However, you can. My usual post office has done this before. Stupid service officer was more concerned about me pressing, the red button (if under $100) than listening to what I said. Manager said customers are in charge and I must have pressed red button. Actually, I have pressed the green button by mistake makes no difference. Initially I was dealing with incompetence and then a lying/incompetent manager.
Express Post: excellent service. Ordered a parcel Express Post, from Gold Coast, Queensland business, on Thursday afternoon. Received it this morning, Tuesday .It was easy to follow the tracking on Australia Post app and I'm happy to have received my parcel within the expected time.
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