Review Time
Lost parcel, Ben from their call centre was arrogant and just a down right uncaring customer service representative. It’s almost like he was getting himself off knowing that a customer was not happy and had lost a parcel. If his attitude is anything to go by for employees within Australia post I can almost guarantee my parcel was stolen by one of their employees.
I have been having items not Turn up at all at the moment I have two missing items. no contact from aus post. I get other people's mail and they get my mail. I watched a small van drive by me one day and watch others get mail, on the day I got a message that your item has been delivered?(it was not) I watch them drive by. Absolutely useless, send out the pigeons.
When did it become professionally ok for Australian company's to lie? The seemingly common practice of Auspost (Startrack) saying a parcel was attempted to be delivered and nobody home, when in fact we were, has to be stamped out immediately. It's utterly infuriating, and it has happened countless times over the last couple of years. Last time it occurred, I was painting our apartment all day with door open and paint cans and sheets out the door (clearly indicating someone was home) and yet we recieve a notice in our mailbox that they had attempted a delivery and nobody was home. They clearly didn't even bother to come to the apartment itself. On this occasion, we recieved the same notice in our letter box yesterday (Friday), I was at home at the time, they did not take the parcel to the local post at the end of the day (we checked this morning), and therefore we now have to wait until Tuesday to pick up from the post office as Monday is a public holiday. Evidently, the driver not only couldn't be bothered in legitimately delivering anything to anyone's door (instead placing collection cards in peoples post boxes), but did not even wish to finish their job on Friday either and drop their undelivered parcels to the drop point so people could collect. I guess the driver was just too excited to start their long weekend. This is class A slackness. We have recently had an appalling experience with Jetstar who blatantly and shamelessly lie to their customers, and now it's Australia post. Things are seriously going backwards. What happened to ethics and integrity?
Been a bit and my package is yet to leave Australia. I am shipping from Australia to Canada and I finally got a notification that it has left Adelaide and moved to Melbourne. It only took 6 days. At this rate, I don't even know if I'll get my package within the expected 6-10 days for Canada Standard shipping. In fact, the website doesn't even show an estimated time when I'll get my package, I just have to use the page with all expected times and hope for the best. But why, why do orders in some regions of Australia have to leave that area to get somewhere. It even went to the Adelaide airport before going to Melbourne, just leave from Adelaide. Also, the MyPost service is trash. When I want to look for Post Offices for my package to get delivered to, it only shows me the ones in Australia, and when I put my phone number in, it says it is not a valid Australian phone number, but why can't I put in a Canadian phone number?
Contrary to all the negative reviews; my experience has been somewhat different. I ordered the Traveller in regency fawn and can’t be happier. Beck was also on hand when I needed to clarify something. 5/5 would recommend them if you’re based in the UK.
Absolutely shocking. Don't ever pay for express post because it's a straight up rip off. You can send normal mail and recieve faster then express post. Their customer service is ridiculous they lie and try to make you happy. They try give excuses like sorry your package is at sorting facility and yes it's in the suburb u live but you can not go pick it up because of ohs, occupational health and safety. My parcel is literally 5 mins away from me but I have to wait until Friday to receive. This is a joke. My medication is in that package. Your company should be shut down full stop. Never had a good experience always delays and always problems.If I could give minus on starts I would. Oh top it off I was told they will notify head office or somthing like that to fasten things up bit it might take a day for them to contact me. More excuses more lies more rubbish. Australia post you are shocking
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