Review Time
They lost a very important document sent via certified mail to the USA and an iPhone that was supposed to two days before I left for a 6 month adventure, did not reach me in time….. 4 days after the due date.Not much faith in our national mail service.
My postie carded 3 parcels and said to pick them up from a particular post office which was not the closest one to my home. I am disabled so I had to catch an Uber to the location where the staff there said that the postie had carded heaps of items to the wrong post office and that my items were actually at the one 150m from my home so I caught an Uber there.The postie also lied about the date, they put 1 dec when it was actually 4 dec that they carded my items.I spoke to Australia Post and the guy who answered my call was great but the supervisors were not. They said they will reimburse for postage (my items were free postage) but not for the two Ubers I had to catch to get to the wrong post office. They are aware that I am disabled and that it was the fault of their postie but they don't care. They said that it is Australia Post's policy not to pay for transport when their staff make a mistake.The guy who answered the call really fought for me but the supervisors would not budge.Paul Graham CEO is in a position to change that policy but has chosen not to. He is deliberately tormenting disabled people which is a hate crime and won't accept responsibility for the actions of his staff. He is too cheap to repay someone $23.62. Who risks their reputation and is happy to be known as an abuser for the sake of $23.62?
Worst postal service I've ever had to deal with. My daughter and grandchildren live in Australia and I have over the years posted many many gifts and cards from Ireland. The decline in service over the past 2 years is unbelievable. I've had cards( no cash in them I'm not an idiot) go missing so many times now I've had to start sending them by registered post. Last xmas gifts posted by registered post and sent at the end of November didnt arrive til January. Tried contacting customer service and found it a waste of time. Terrible terrible service.
The only reason a business like AusPost exists is because the government has legislated that there is no competition. So AusPost can get away with the worst possible service and stay in business. AusPost isn't a real business, its a work program for the laziest people who have ever existed which is why their service is so bad. Instead of improving their service, they changed their T&Cs to account for their poor service. No real business would be this lazy.
I posted two express mail envelopes on Friday at 10:00AM and it took more than five days to deliver one of them and more than one week to deliver the second one. Both letters were send to exactly the same address. Called support twice and they said they cannot do anything despite the fact their tracking system showed exactly were the mails were stuck. The last one arrived in the sorting centre in the same town with the destination and it took them 32 hours to load it in the truck and another seven hours to finally deliver. Money greedy cutting costs at customer expense! Shame on you Australia Post! As for me I should be crazy to use any of your services again.
I was using it to ship from AUS to USA and they lost my PARCEL. I raised the ticket but seems like they dont care at allDONT USE THIS FOR INTERNATIONAL SHIPMENTS otherwise you will lose your valueable things.Now i will use some other service. GOOD BYE AUS POST.
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