Review Time
I have recently returned from the 12 days China tour. I am disappointed with AVG travel company . I paid an extra $3400 to upgrade my flights to premium economy on air China , which I found was not much better than economy seemed to be. I felt at the time of booking that extra was excessive and voiced my concerned to AVG but was convinced that was the price. Because they booked as a group I wasn’t able to check in on line or choose seats , also was not able to claim any Qantas frequent flyer points even though air China is a partner airline. The hotels were great but the whole trip was rush rush rush , the 10 minutes we spent in Tiananmen Square after walking for 40 minutes from where the bus parked in the pouring rain just so the guide could take a group photo then 40 minutes back to the bus , no time to take my own photos of the statues at all, was a joke! Everyplace they took us was the hard sell on goods they wanted us to buy, even lunch at my expense the guide stayed after I had paid to collect receipts which was very suspect. Would I ever travel with this company again , never.
SCAM SCAM SCAM Don’t book any tours with this company, I’ve been dealing with Scarlett Trinh, she promised my refund 30 days after they cancelled our tour to China! We only found out this information 30 days prior to leaving and only because we phoned them to ask about flights and itinerary, we booked 7 months in advance! They promised a refund in 30 days, that has come and gone, and even with emails no refund or confirmation on when it might come, they are obviously not a very financially stable company as I know lots of people are in the same position! So booking with them there’s no guaranteed they will book your trip even though they take your money! David Dao CEO you need to sort your Business out, as this is an absolute disgrace for an Australian business in Melbourne, I want my $2099.00 back. I’m a single parent and can not afford this.
Do not waste your time with AVG Travels! They cancelled our entire trip only 5 days before we were supposed to leave. They never gave us a reason for the cancellation and couldn’t provide us with a refund. All of our calls and emails never got answered or replied within their correct timeframe for that. We had to fight for a refund even after they had promised us, week after week, that we would get our money back. They have the worst customer service I’ve ever seen!
Awful experience. I've had my entire holiday cancelled less than 1 week prior to it starting with no reason why. It then took me over 2 months with countless emails and phone calls not being responded to. I ended up having to involve third parties just to get a refund. Worst experience ever. Please look elsewhere for a travel company!
I would strongly advise against booking with AVG Travels based on my experience with their "12 Day Incredible China with Xi’an" tour.The communication from this company has been consistently poor from the start. After paying the full amount of $7,516 for our tour in December 2024, we were met with silence when trying to confirm basic details such as flight bookings. Repeated emails and phone calls throughout January and February 2025 were ignored.The tour was cancelled by AVG on 16 March 2025—just 28 days before departure—leaving us with no time to make alternative plans. While I was assured at the time that I would receive a full refund, I am still waiting to be refunded over four weeks later.The lack of urgency or accountability is deeply unprofessional. My family and I had organised time off work, planned our holiday around this tour, and now we are left with nothing—not even the courtesy of a timely refund. Despite being told that my refund was a “priority,” there has been no follow-through.It is now 15 April 2025, which would have been Day Three of our tour, and instead of travelling through China, we are stuck at home still chasing the money we are rightfully owed. The stress, wasted leave, and missed opportunity to rebook with another provider have all added to the frustration.Given how quickly financial transactions can be processed these days, the delay is honestly a joke. I will now be following through with the department of fair trading. Note: There is also 2 other groups. A total of 9 people and none of us have received our refund yet.
Company is appalling. Cancelled trip 1 month before China trip was due. Endless phone calls and emails asking for a refund, not getting any helpful information.Cannot speak to accounts or a manager as consultants say they are not contactable. AVG is a scam Company. Happy to take your money, but wont return when it's needed.Be warned they don't follow through with what they tell you and your trip can be cancelled without you even being advised.Do not use them. ...
There is 2 business days left before our flight day to Japan. All paid in full 3 to 4 months ago.No itinerary received yet and we are really worried this might be a scam.Each time I ring it is a just a call service even during the week they say their travel company will have to get back to me and it will be marked urgent but we dont hear anything back.
Extremely disappointed with my experience with AVG Travels. I booked a China tour (12 Day Incredible China with Terracotta Warriors) for April 2025 nearly a year in advance with a group of about 20 friends, paying in full — and even extra to depart earlier on 17 April with a friend, while the rest of our group flew on 20 April. Despite this, AVG failed to book flights for four of us — and didn’t inform us until March, just weeks before departure.Communication was awful from the start. Emma was our original consultant but rarely responded. Later, Hans took over and requested our passport details in January to confirm flights — but then we heard nothing for nearly two months. When he finally responded, we were told our flights were never booked (we suspect they oversold seats with China Southern Airlines).AVG then offered completely unacceptable alternatives:• Change to the “land only” package and pay $1,500 out of pocket for our own flights — which were included in the original package. So they’re making us pay for their mess-up!• Change to a later date (25 April) that separates us from our group — and falls during Golden Week, a national holiday when most things are closed and it's extremely crowded. Good luck to anyone who got tricked into accepting this.• Or after constant back-and-forth, take a full refund (though they initially insisted on credit) — as if that fixes the stress, wasted time, or ruined plans.How is it fair that we're being punished for their mistake, while 16 of our friends (some who booked later) are travelling as planned without any issues? This was meant to be a birthday trip with my sister and close friends — now completely ruined.Even after agreeing to a refund, AVG said it could take 14 - 30 days to process the request, despite delivering zero service. We did everything right — paid in full and on time — and they didn’t honour their part. It has now been 30 days and they responded that it's on the "wait list"....like WTH does that even mean!!To top it off, AVG Travels also deletes negative or complaint comments on their Facebook page and bans you if you voice out too much which makes them so misleading and deceptive!!Avoid AVG Travels. I would never recommend them to anyone.
UNACCEPTABLE DELAY – REFUND STILL NOT PROCESSED AFTER 2 MONTHSI booked a tour with AVG Travels, which was cancelled just one month before departure due to operational issues. While they offered to move us to a different date, we requested a refund. They promised it would be processed within a month.It has now been over 2 months and we haven’t received a cent.We spent money on visas and made travel arrangements based on the original schedule — all of which is now lost. Despite numerous follow-ups, all we’ve received are copy-paste responses blaming their accounting team and asking for “a few more days” — with no actual result.This is completely unacceptable. AVG Travels needs to take full responsibility for cancelling the trip and process our refund immediately.At this point, it’s clear that this company is not taking its obligations seriously, and their communication has been poor and dismissive. I’ve had to mention Australian Consumer Law (ACL) and leave this public review in hopes of getting any accountability.I strongly advise others to avoid this company until they demonstrate they can meet even the most basic standards of professionalism and responsibility.
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