Review Time
AviationADR successfully pursued our claim against a major holiday operator, which had dismissed it. We suffered a delay at an airport of 7 hours on a European flight which the airline claimed was due to extraordinary circumstances. In the end, although the airline extended the deadline to submit it's defence, it failed to do so and we succeeded. Very impressed with AviationADR service.I did find their online portal rather clunky and initially uploading documents a little tricky. Staff were very helpful.
Seems to be a complete total scam. I spent ages registering a claim, uploading all the details in the particular way they wanted which took around 1 hour, then, after waiting 3 months, for no reason the claim was closed and I had to start the whole process again. No explaination was given, all emails sent to various email address have not been answered and the phone number is useless as the message just tells you they are busy before hanging up. If you are going to offer a service for god's sake actually offer a service ... well off to small claims court for me to resolve my claim instead then ...
I was really pleased with the service AviationADR gave me in my dispute with Ryanair. AviationADR helped me to get a full refund. Without their help my appeal would have got nowhere. Ryanairs appeals process was woefully flawed and seemed to be designed to discourage and hamper my case.Thank you to the staff at aviationADR.
Although the process is long winded we eventually got compensation from RyanAir when they had initially denied our claim after our flight was cancelled.Process was easy to do, and we were informed of any updates to the claim process with an email.Ryanair cancelled our flight then tried to blame the weather, when we made the claim via AviationADR they did not submit any evidence in their defence and the adjudicators ruled in our favour and we won over £400 in compensation
I paid for priority boarding with Wizz Air because myself and my partner were going on a weekend trip to celebrate an anniversary. At no point during the course of our outward or inward journey were we offered or given any kind of priority service.When I complained to the Aviation ADR, after having first approached Wizz Air for them to refund the purchase price of the priority element of my ticket which was refused, the Aviation ADR adjudicator stated that because it was stated in the terms and conditions that no part of the fair was refundable, he saw fit to rule against me! So in essence, the adjudicator believes that it's OK for an airline to sell a service and not to deliver the sold service! Wizz Air in my view has an appalling customer service ethos and does not value it's customers. Aviation ADR has an appalling clunky portal that urgently needs to be updated to be fit for purpose because it currently isn't. As for the judgement, it's simply unjust. Justice delayed is justice denied; it took from 01/01/2025 to 19/06/2025 to turn this around. APPALLING!!!!
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
