Review Time
After being denied compensation by an airline following an unacceptable delay, this service took up my claim. Absolutely excellent—easy, straightforward, and great communication from start to finish, resulting in the airline paying £220. It took 5 months, but they handled all the work. Outstanding service!
My Ryanair flight was delayed by over three hours, which meant I was entitled to compensation. After opening numerous cases directly with Ryanair, they repeatedly closed them stating the claim had been “paid,” despite no money ever being received.After months of getting nowhere, I escalated the issue through Aviation ADR. Within a week, Ryanair confirmed a resolution agreeing to pay the compensation, and a few weeks later the money arrived in my account.I don’t usually write reviews, but Aviation ADR made what had been a long and frustrating process incredibly straightforward. I’m very grateful for how efficiently they handled the case- highly recommended. Thank you!
My experience with AviationADR has been extremely disappointing and has left me with serious concerns about both independence and fairness.I brought two separate cases to AviationADR against the same airline. In both cases, the facts were clear, the documentation was complete, and the claims were, in my view, straightforward under UK/EU passenger rights legislation. Despite this, both decisions came back in favour of the airline.What is most troubling is not simply the outcome, but the way the cases were handled. Key points and evidence were either dismissed with minimal explanation or addressed in a very superficial manner. The reasoning relied heavily on a narrow and airline-friendly interpretation of the regulations, with little reference to established case law or the burden of proof expected from airlines.The process itself is very slow and frustrating. Each case took a long time to reach a conclusion, during which the airline appeared to face no real scrutiny. In the end, the result felt less like an independent assessment and more like a procedural exercise that ultimately wasted a significant amount of time.The fact that AviationADR is funded by member airlines on a per-case basis inevitably raises questions about true independence. While this model may be permitted, it does not inspire confidence when outcomes consistently align with airline defences, even in cases that passengers reasonably believe are strong.There is also no meaningful appeal mechanism for passengers, and the decisions provide limited legal reasoning, making it difficult to understand how conclusions were reached or to challenge them constructively.Based on my experience, I would not recommend AviationADR to passengers who believe they have a strong claim. In hindsight, going through this process only delayed resolution and benefited the airline by running down the clock. I would strongly recommend going directly to court from the outset, where evidence is examined properly and decisions are transparent and accountable.Overall, AviationADR did not provide the independent, fair, or effective alternative to court that it claims to be.
Passenger evidence sidelined.Despite clear, specific evidence, AviationADR accepted broad airline assertions without requiring proof.The result was predetermined by deference, not analysis.Passengers should not mistake this for robust dispute resolution.DO NOT EXPECT A FAIR HEARING
Emma from Aviation team was absolutely brilliant and went extra mile to get all the information’s required from the delayed airline, and after that she has got the final determination, fair and reasonable. Without Aviation team, the final and fair judgement will not be issued.
I requested a refund directly from the airline concerned after a five and a half hour delay. The airline rejected my claim immediately claiming that the delay was due to a third party company. I filed a claim with AviationADR who took up my case and the case was adjucated in my favour. I have now received the amount due to me from the airline concerned as compensation.
After reaching an impasse with the airline in my endeavours to reach a fair compensation settlement, AADR helped me to reach a satisfactory resolution. It took some time to finalise (the process is quite slow) but justice prevailed and, without the services of the AADR team, I don’t think I could have succeeded. Court proceedings would have been my only other alternative to resolve this issue, which would have been risky and costly, so AADR services have been invaluable to me in this instance.
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
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