Review Time
I made the mistake of ordering a vehicle through my work EV scheme and this meant dealing with Ayvens.In terms of experience - it started bad, and it's progressively deteriorated.My car arrived today... Only that's what should have happened, had their 3rd rescheduled delivery date been true. Basically what I've learned is Ayvens get you to commit to a sweet salary sacrifice deal and then they just lie to you at every point thereafter.But at least they have the courtesy to tell you if your car isn't going to arriv... Oh actually,no they don't. They allow you to plan your life on the assumption that you'll be getting the vehicle you've ordered and then leave you hanging. When you speak to them, they tell you to speak to the dealership. I called the dealership today... They've never heard of the order I've placed for my car. That's reassuring.Tomorrow I have spinal surgery at a hospital 45 miles away. I live in a rural town with no Uber and no taxi firms. I'm now scrambling to find a taxi that will take me there or I'll face cancelling this. It will mean walking around for many more months in pain,bit it won't be half as painful the experience of dealing with Ayvens has been.Ayvens are great, especially for our 1 year old,who won't be going to nursery tomorrow because of their incompetence.The most embarrassing thing is that the car hasn't even been built - it was an existing stock vehicle that I accepted on the basis that it would arrive within 3 months. Just to put that into perspective, Ayvens are taking the best part of £45k off me and they can't even get a ready-built car from the port to my local dealership within 3 months! That's a cracking business model.If by any chance it does arrive tomorrow - I won't be able to charge it anyway... as their recommended installation hasn't even been confirmed yet.In summary, deal with Ayvens if you want stress, disappointment and financial losses in your life.
This review is for Sara from the ordering team. Super helpful in a stressful situation, went significantly above and beyond. I required a vehicle ASAP, however when placing the order, we learned the delivery date had extended from 12 weeks to 20 weeks. Given the urgency from my side, she made extra phone calls to find another vehicle on my shortlist that was available much sooner and alleviated my stressful personal situation. Whilst others could have just given the stock standard procedural response, Sara had great initiative and EQ to find a positive outcome for all parties involved. Thank you!
Brilliant and quick fix.A flex vehicle was delivered with a loud rattle in the door. Ruben from the flex team arranged for a replacement car to be delivered 3 days later, no fuss, no drama, just fixed the problem as quickly as possible. Great service!
It has been very frustrating trying to book my car in to have a fault fixed on it. I get confirmation from Ayvens and then the garage change the booking to a much later date!I did however speak to a very helpful young man, Affy, who provided me with an insurance certificate that I needed and was able to answer my question about paying insurance on a courtesy car. Thank you Affy!
Really pleased with the service that we received from Ayvens - particularly from Mohammed and Iqrah. They were courteous, professional and incredibly helpful throughout the entire leasing process. All of our queries were dealt with quickly and efficiently. This is very rare these days so well done both!
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
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