Review Time
Slow to reply, gave wrong information, misunderstood simple request. It's like they don't want the extra business that I'm trying to put their way - crazy!Finally did get an update through and the calculations were completely wrong, pointed this out and have still heard nothing more... The saga continues
They tell me I need to drop my car off at Halfords MOT garage in neighbouring town for 8am only for them to ask why I’ve come so early when it’s not even scheduled until 2pm. Complete waste of a day. Halfords actually advised I should always ring them to confirm time but this has never been communicated to me by lease company. Not like it’s convenient to just go home & return later.
Ordering a car through the work Leaseplan with Barclays, it can be quite tricky to navigate especially with how it was connected to the rewards system. Upon ordering, a glitch had happened within Myrewards and Ayven advised me to speak to Myrewards to resolve, however after raising this with Myrewards there were not able to fix the issue in the backend and i then rang through to Ayven again where i Spoke to Sara Byrne, i explained to Sara i was advised to reach out to Ayven to get the order cancelled and start again however Sara was familiar with the issue and reassured me that this could be rectified quickly and effectively on the phone there and then, given the time sensitivity i was a little nervous to proceed but Trusted Sara and it was the best choice as Sarah was very polite, understanding, fixed the issue for me quickly and although i had no issues with Previous communications with Ayven this was one of those moments where i felt valued, in competent hands and received an above and beyond moment which in customer service seems rare these days. Big thanks to Sara for resolving this issue for me
My Account had some issues during the changeover from my old vehicle to my new vehicle where there was a contract extension required due to supply chain issues. It led to some very scary invoices landing in my inbox where clear Finance Dept errors had been made. As always though Jas Bhogal was on hand in her effective and professional capacity as my Account Manager. It is always such a pleasure to deal with her and I genuinely look forward to Lease-Renewal time. I hope that you're paying her adequately??!!
Hi Jason,I wanted to take a moment to personally thank you for the outstanding service you have provided as our account manager. Over the four years I’ve worked with LeasePlan, you’ve truly been the best Key Account Manager we’ve had. Your ability to consistently respond promptly, your proactive approach, and your commitment to getting things done has been exceptional.What I particularly appreciate is the way you go above and beyond to make sure our needs are met, often pre-empting issues and resolving them before they become a problem. Your attention to detail and dedication have made me feel like a valued and important customer. This level of service has had a significant impact on our business relationship with LeasePlan/Ayvens.Your hard work does not go unnoticed, and I want you to know how much it is appreciated. I have every confidence in your ability to continue delivering at this high standard, and I look forward to our ongoing collaboration.Thanks again for everything you do! You are truly a SUPER STAR !!!!Best regards,Leon
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
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