Review Time
If it wasn't for Patrick in Customer Service this would be 2 star at best. Up until then Ayvens was like a dog chasing its tail, my questions didn't get answered and I was pointed back at my companies fleet team who pointed me back to Ayvens. Patrick sorted it all out and put up with my questions and early monday emails.
Although there were some delays in delivery, the customer service Ayvens has provided has been very good. Most notably Mikki Green from the orders teams was very pleasant to deal with and ensured I was kept up to date with the status of my order.
My lease car, a Ford Mustang Mach E, has had 13 breakdowns in the 2.5 years I've had it and Ford have been next to useless in helping. Ayvens have taken the reigns, escalated to Ford and provided a hire car without question whenever I have needed it. The most recent breakdown resulted in me refusing to drive the car until Ford took the car and did more investigation rather than the usual software recent. Headed by Neil Rana, my interaction with Ayvens has been excellent and I have had a hire car for the duration of the Ford investigation. My car is due to be returned to me tomorrow (again arranged by Ayvens), let's hope Ford have fixed it this time!
Honestly I don’t even know what’s going on anymore. Last 5 days just prove exactly why I’m glad I ditched Skyfleet and Leaseplan. Since I left it’s like you’re desperately clawing at pennies. It’s petty and childish at this point. This letter serves as formal notice that I dispute the following invoices issued by Leaseplan/Avyens:Invoice 420000955503 – £200 “Excess Charges”This charge is invalid. The vehicle was returned in compliance with BVRLA Fair Wear & Tear Standards.Invoice 420000956370 – £12.10 “Road Tax”This charge is invalid. On 1 June 2025, I was charged £40 (Invoice 420000912471) to cover road tax for the 2025/26 period. Based on this, you in fact owe me £31.53.£40/ 52 weeks = £0.77 a week x 11weeks from 1st June = £8.47£40 - £8.47 = £31.53Invoice 410000852887 – “Excess Mileage”This charge is overstated. 7.4 miles must be removed, equating to a refund of £0.41. Evidence of this has been retained.On the day that my car was due to be picked up. The BCA agent was unable to get an uber to my house and asked for me to pick them up.This was a 2 mile round trip. As set out further in this email. A letter was sent to my old address that I haven't lived in for 18months. 5.4miles. Round trip. Total 7.4miles I have attached below google maps photos as proof for these extra miles. 7.4* 0.0557=£0.4122 Summary of AdjustmentsCredit owed: £31.94Correct balance due: £52.22 Any attempt to collect more than £52.22 will be immediately disputed with my bank. I will also pursue recovery of funds through the courts, including but not limited to statutory interest under Section 69 of the County Courts Act 1984 and recovery of legal costs. I also require a written explanation of why correspondence was sent to an address I vacated 18 months ago, despite all records, invoices, and the vehicle collection being tied to my current address. This raises data handling and compliance concerns under the UK GDPR and Data Protection Act 2018. Action RequiredWithdraw invoices 420000955503 and 420000956370.Apply the mileage credit to invoice 410000852887.Confirm in writing that £52.22 is the final balance owed. Any company with any morals would just wipe these stupid charges. But I know Leaseplan/Avyens—never your fault, always someone else to blame If I do not receive confirmation within 7 days of this letter, I will initiate proceedings in the Small Claims Court without further notice.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
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