Review Time
After a little over 10 years leasing with Leaseplan ((Ayvens) I am so pleased to say the level of care and professionalism is at least as good as it was when I leased my first car. It's only retirement that is driving me stop leasing, but even in handing back, I'm treated as if I'm a brand new customer. Aron called me today to check that the retirement plans were on track and to wish me well - above and beyond!!
Absolutely atrocious. Had to go through a quoting process two times, the first time was told that the car model was no longer available, the second time was made to wait two weeks with no communication, only to be told that the car colour was no longer available and as such my order could not be fulfilled. This was after I called them and so wasn't even told this in a proactive manner.It is astounding how you cannot keep track of the very products you offer. The one star I have to give is generous to say the least
Previous experience with other agents was awful, they just wanted me off the phone. Affy gave me his time, advised me on the time frame and the process from ordering to receiving the vehicle. You need more agents like Affy! 10/10 Thankyou
It's not often with large corporations that you can easily contact the right person who can resolve your query efficiently and effectively to your satisfaction. Really impressed with the professionalism and courtesy received. Thank you.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
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