ayvens.co.uk

3.9
3.9 Based on 198 reviews

Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehi...

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Average Rating

3.9

/
5

198 Reviews

5 Star
68%
4 Star
4%
3 Star
2%
2 Star
1%
1 Star
26%

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Review Time

After a little over 10 years leasing…

After a little over 10 years leasing with Leaseplan ((Ayvens) I am so pleased to say the level of care and professionalism is at least as good as it was when I leased my first car. It's only retirement that is driving me stop leasing, but even in handing back, I'm treated as if I'm a brand new customer. Aron called me today to check that the retirement plans were on track and to wish me well - above and beyond!!

5
Date of experience: Mar 04, 2025
Lizzie Cooper
Professional service

I was overwhelmed with deciding how to order a new vehicle and Kaldora took the time to talk things through it all. She was also really professional in timely follow up and assisting with my questions on email.

5
Date of experience: Mar 03, 2025
Krista Baker
Very very mismanaged

Absolutely atrocious. Had to go through a quoting process two times, the first time was told that the car model was no longer available, the second time was made to wait two weeks with no communication, only to be told that the car colour was no longer available and as such my order could not be fulfilled. This was after I called them and so wasn't even told this in a proactive manner.It is astounding how you cannot keep track of the very products you offer. The one star I have to give is generous to say the least

1
Date of experience: Feb 27, 2025
Florence Cooper
Affy was very helpful polite and a…

Affy was very helpful polite and a pleasure to speak to.

5
Date of experience: Feb 27, 2025
Eudora
John Eustace was excellent

John Eustace was excellent. Fast, polite, and got the job done. Fantastic.

5
Date of experience: Feb 26, 2025
Deme7784
Previous experience with other agents…

Previous experience with other agents was awful, they just wanted me off the phone. Affy gave me his time, advised me on the time frame and the process from ordering to receiving the vehicle. You need more agents like Affy! 10/10 Thankyou

5
Date of experience: Feb 26, 2025
Jonni Turner
Totally unwilling to to help when you…

Totally unwilling to to help when you have any issue, we will never use Ayvens to lease a van again. The staff are mainly friendly, with the odd exception.

1
Date of experience: Feb 25, 2025
LS81
Great assistance from Affy at Ayvens

Great assistance from Affy at Ayvens, very polite and helpful. Excellent service.

5
Date of experience: Feb 24, 2025
Charla Johnson
Friendly service.

Friendly phone call with your executive, Hardeep Kaur.

5
Date of experience: Feb 21, 2025
Murray W.
It's not often with large corporations…

It's not often with large corporations that you can easily contact the right person who can resolve your query efficiently and effectively to your satisfaction. Really impressed with the professionalism and courtesy received. Thank you.

5
Date of experience: Feb 21, 2025

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Business Details

  • Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
    We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more

  • language https://www.ayvens.co.uk

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