Review Time
Well it's been quite a few weeks since my last review on Trustpilot concerning this shambles,I did however get a reply,and it read that my case had been escalated,I've had this statement said to me probably about a dozen times and nothing gets done,now a new issue has started the drivers side front sensor keeps going off for no reason then clears it self after about 15 mins and starts again later on,the car is a wreck getting worse and worse as for not using my phone in the car (load of tosh).I unpaired my phone turned my Bluetooth off in the car and the car still jammed the brakes on this time at 50mph on the motorway so it wasn't my phone like Volkswagen said ,my phone wasn't even in the car.Coming up to 3 years now nothing but hassle,when this car goes back that's it me done with Ayvens &Leaseplan they are both a joke.
Leased a car for 3 years, 2 months before returning the car I had nothing but problems with this company and it has forever put me off. I had a return date scheduled for my car to be picked up and a month prior to this the service light came up on the dashboard. I called them to arrange a service date to which they provided me a date 3 days after the car would be picked up. Called them back the same day and explained I wouldn’t have the car and wouldn’t be able to take the car to be serviced so could I have a new date. Received a text after the phone call with a new date, for the same date that I had just cancelled. Called them again and explained the situation again. 2 days later I was then given a date 6 days after the service date. Again very unhelpful. Had multiple phone calls with the company trying to get the date rebooked including up to the Friday before pickup on the Monday. Even asked over these few weeks to have a new pick up date which I was told they would not cancel but still wanted the service to be done before pickup, whilst still giving me service dates after the pickup date. On the Friday after being on the phone for over 45 minutes I was told to try to get the car serviced over the weekend and charge it to them, and then call Monday morning if I hadn’t been able to do it. Being absolutely exhausted from calling for weeks on end and having hours of conversation with them, I didn’t question what I was advised and just followed the advice. On Monday morning I had managed to arrange a service for the Monday and told Ayvens I wouldn’t be available that morning for pickup. They then cancelled the whole delivery process and stated I would be charged £200 for cancelling late. They have then ‘investigated’ this and decided to still charge me for the cancellation fee. They have claimed they have listened to all the phone calls I made however when I further asked them about this they said they ‘couldn’t find’ the earlier phone calls despite saying they had been recorded. I have provided evidence of these phone calls myself and then asked for the recordings of all the phone calls I made, which I was told I would receive the following week. This was 4 months ago and they have since ignored all further emails I made to their company. The customer service is disgusting and they are corrupt. Charging me for following the advice they gave is absolutely disgusting after I made every effort to make them aware of the service date.
6 months of stress with this company.After replacing the engine in our lease vehicle, we handed it back. Trying to sort the outstanding payments with the accounts department is a nightmare! I was told I could set up a payment plan and then told I can’t. I’ve been expected to foot a 7k repair bill on top of my outstanding payments.Just pure incompetence. Please avoid.
Just ordered a new car. After hitting technical snags with the ordering tools Sara and Mikki, from the ordering team, stepped in and did a fantastic job of smoothing things out for me. Looking forward to receiving the new car, the team have arranged a straight key for key drop off and collection of the old car.
Diabolical experience. To summarise, this was an order for a Company car which was ordered via our company’s internal fleet team. The process began in February and I am currently sat on a bus (October 28th) hoping to get to a meeting before the end of the day.Whilst part of the delay has indeed been outside of Ayvens control (dealer changing car model), the parts which have been within their control have been handled appallingly.-Sending an automatic email to say “everything is ticking over” 3 weeks before expected delivery date and then having the order cancelled 10 days later because the model was discontinued was unfortunate. Did nobody check this or build slots?- bungling the replacement order three times in the following 2/3 weeks was certainly within their control (process issues like using incorrect order numbers and entities). I ended up having to call daily and each time I felt I was explaining the background from scratch. Why was I the person having to be proactive here? Is there nobody taking accountability?- Raising a process-related complaint was met by the promise of a response within 28 days. 28 days later the complaint was closed automatically with no contact, claiming that this was out of their control. Given the complaint was regarding their process, I found this particularly egregious. - reopening the complaint was met by another promise to come back in 28 days. After 28 days I received an email saying my complaint was being looked into. That was 2 weeks ago.In summary, if you enjoy trains and buses, then by all means work with Ayvens.
If Ayvens provide car leasing services from your employer - please think very very very carefully before signing up, despite the tax benefits. Ayvens have decided to re-write the previously agreed and signed upon contract at their will to charge more. To me, this is a gross breach of contract, involving all legal and ethical ramifications. Honestly, I wish I'd known this before I signed up with Leaseplan / Ayvens via my employer. Also, I'd highly recommend getting third party breakdown cover in addition to what is 'provided' by Ayvens. I've had to use my third party cover (lucky it's bundled into a package with other services) TWICE now because Ayvens said to, 'call back on Monday' when I've had a breakdown. Would avoid this company like COVID19.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
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