Review Time
I was recently received customer support from Affy - they were friendly, knowledgeable, patient, and I really appreciate them taking the time to talk through my options and answer all my questions. Always get great customer support from Ayvens.
I have recently ordered an EV from the Ayvens Lease-car company and have had the pleasure of speaking with Affy from the Ayvens Team over the phone, regarding my order and the processing of it. Affy, was extremely, kind, polite, understanding of my request and helpful. I sincerely appreciated Affy's help, information and guidance.I normally don't provide feedback, but my unexpected interaction with Affy on the call this morning, was refreshing and an example of great customer service - so I felt impelled to give some feedback. Credit where credit is due. Thank you Affy and thank you Ayvens.Very much appreciated.Best regards,Jason
I spoke to Affy yesterday and he was very helpful in assisting me with an issue I had with my car key. I was very grateful he could help me straight away with my query and he even put me through to the right department who were able to assist me further. Thank you Affy, you made the process easy for me
I’m currently leasing 50 vehicles off Leaseplan/Ayvens and have been for going on 5 years now. I find their customer service team and in particular my account manager, Jason Chaplin to be outstanding. They are very responsive and nothing is too much trouble for them. Every time I’ve had an issue or questions they’ve been sorted and I’ve got the honest answers I needed. Couldn’t fault!
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
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