Review Time
Terrible customer service, many calls and emails to get a response, the response to fix a clasp that broke on first wear was to offer a repair at $30 plus $20 for shipping back, not including my shipping to get it to them ! Totally shameful ! Never again!!
I bought myself a necklace, bracelet and two rings for my 40th birthday, I felt like I was waiting forever for them to arrive, because I was so excited. Then I started reading reviews online and started to get concerned. But then the custom pieces I ordered finally arrives and they were beautiful. I get compliments consistently. So last night I bought more rings, necklace and earrings. Again, I’m super excited for them to arrive. The original pieces I got have had no issues, so I’m hopeful that this next experience will be the same. I really love the jewelry and when it’s 20% off, it’s totally worth it. I didn’t tell myself why didn’t I spend this $2k on a trip instead of jewelry (buyers remorse), but these will last me a lifetime and are exactly my style and will go with everything I wear. You won’t find the same solid 14k necklaces at 20% off and the same pricing as baby gold. I hope that when my next round of jewelry gets delivered, I’m just as happy. I literally can’t wait.
Should have read reviews from Better Business Bureau. I have seen complaints about this business almost every week. Do not buy from this company they are scammers. I hope BBB will shut them down. They don't sell real gold. They don’t offer refunds and product is not worth a penny. As what other consumer said do not waste your money with this company. I will make sure I will post as much reviews about this company so consumers can be warned.
Purchased Mega Initial Mother of Pearl Charm. The back of the pendant is hollow. The initial I purchase was “D”, and the D had a huge hole in the middle of the pendant that was not filled with gold nor mother of pearl. No one was ever available to answer any calls. Emailing Baby Gold was the only way I could express my disappointment of the pendant to them. They said the pendant was a custom order thus couldn’t be returned. However this pendant was an in stock item - already made. If you want to return anything, you won’t receive any customer care. Vince and Natalia were also rude in their responses. Customer service isn’t the service you give when everything is dandy, it’s the service you give your customers when the order goes south.
Babygold is a total fraud and scam, please don't buy anything from them!!!!Let me tell you my experience, I have ordered a pair of earrings as a gift for my girlfriend, initially I was excited because they were shipped via Fedex, two days later after I have made an order. Since this was supposed to come in europe from LA, the shippment needed for about 4,5 days to come in croatia and then got stuck in between for around a week and then it was suddenly returned back. From my order back to LA it took around 10 days. I instantly sent an email towards babygold support, what was going on and why my shippment got returned and two days after, their support answered me that they don't know why this shippment got returned and how they need to check, and they told me they will provide me a feedback as soon as possible.And guess what, I waited for almost a week, without any respond, i got pissed off because this was supposed to be a gift and hardly it could be shipped back and get on time...I sent another email around 5 days from their respond, to check what was going on, and I got the exact same email from a week ago, that they don't know what happened and that they will provide feedback asap. I have replied immediatelly I want my money back, and then again same thing, no response in a week and the same email, like a robot, I was angry and sad and felt I lost my money...desperately I have sent a few more emails and finally after more then a month they sent me that my order has been refunded, but actually it wasn't refunded a total amount, I was basically robbed for around 130€.Terrible experience and I have promised to write this review and WARN YOU to never buy from this website, no matter as good ad it seems for a price and quality of jewelry they are not legit and they do not work professionally, total dissapointment.
Horrible company. The jewelry is crap and their customer service is awful. My card was charged and I never received my items. I had to call and email and then they sent only part of the order and have stopped responding since. You can only return for store credit and both times I’ve ordered I received faulty/ cheap jewelry. I only ordered a second time to use the store credit I was given for my first purchase. Stay away!! So many better and legitimate businesses out there.
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