backmarket.es

4.1
4.1 Based on 81 reviews

Smartphone reacondicionado y garantizado. Y cientos de portátiles, PS4, tablets, televisores, etc. Entrega 48h. iPhone reacondicionado, Galaxy S6 reacondicionado, etc. https://www.backmarket.es/ https://www.backmarket.es/opiniones...

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Average Rating

4.1

/
5

81 Reviews

5 Star
70%
4 Star
6%
3 Star
1%
2 Star
2%
1 Star
20%

Filtered Reviews

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Review Time

Tim W
I filled out the form to receive a…

I filled out the form to receive a discount as a teacher but it wasn' t processed.

1
Date of experience: Aug 21, 2025
Toby
A great experience

We have used Back market for many years and even when we had a serious problem with an order it was dealt with honestly and quickly. There are so many positive aspects to buying from back market.

5
Date of experience: Aug 21, 2025
Kevin S
great service

great service. product exactly as described

5
Date of experience: Aug 20, 2025
Nicolas Machyna
Hello the phone I ordered is not…

Hello the phone I ordered is not functioning properly. The battery health is only 95% and it keeps locking itself. Sometimes it’s not available for up to 3 hours even though I insert the correct password. I would like to change the phone for a new one thank you.

1
Date of experience: Aug 19, 2025
Rebecca Puttock
Really straight forward and a good…

Really straight forward and a good experience all round. Will be using Back Market again

5
Date of experience: Aug 18, 2025
The simplicity really impressed me

The simplicity really impressed me. It felt like you actually bought the phone from a close relative. I loved how the phone that I bought exceeded my expectations, in a good way. I do think that this is the way that people should buy phones with.

4
Date of experience: Aug 12, 2025
Dilip Ghosh
Great for buying and selling

5
Date of experience: Aug 11, 2025
Charles Wells
Back Market Customer Service

I ordered an iPhone 14 from back market and it arrived within 7 days. The iPhone was in immaculate condition. However I had ordered it eSIM only by mistake. I returned it to back market taking advantage of their 30 day refund offer. They sent me a refund label no problem and I took the package to a local collection office to return it. There was no charge for this. I then ordered another phone which does accommodate a physical sim and again this arrived promptly and I am very satisfied with the product. I then received a full refund from back market for the phone I returned. Throughout the process I was kept informed by their customer service team, who replied to any email I sent within 24 hours. I cannot recommend this company enough. They have been excellent.

5
Date of experience: Aug 09, 2025
Naila
Great value for money

Very quick delivery, product arrived in good condition, pc works fine.

5
Date of experience: May 22, 2025
Ryan B.
Brilliant

Fantastic! Excellent quality Apple Watch, as new as described & fast delivery

5
Date of experience: Mar 03, 2025

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Business Details

  • Smartphone reacondicionado y garantizado. Y cientos de portátiles, PS4, tablets, televisores, etc. Entrega 48h. iPhone reacondicionado, Galaxy S6 reacondicionado, etc.
    https://www.backmarket.es/
    https://www.backmarket.es/opiniones

  • email hola@backmarket.es
  • language https://www.backmarket.es

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