backmarket.es

4.1
4.1 Based on 81 reviews

Smartphone reacondicionado y garantizado. Y cientos de portátiles, PS4, tablets, televisores, etc. Entrega 48h. iPhone reacondicionado, Galaxy S6 reacondicionado, etc. https://www.backmarket.es/ https://www.backmarket.es/opiniones...

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Average Rating

4.1

/
5

81 Reviews

5 Star
70%
4 Star
6%
3 Star
1%
2 Star
2%
1 Star
20%

Filtered Reviews

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Review Time

Jayce
Everything works as expected.

Everything works as expected.

4
Date of experience: Oct 29, 2024
Monty Rogers
Easy to order

Easy to order, product exactly as expected. Good value for money. Definitely recommend - third time we have used them.

5
Date of experience: Oct 25, 2024
Naomi Hammond
Macbook en perfecto estado!!!!

5
Date of experience: Oct 17, 2024
Kaden Bell
100% disappointed with the service and product

I bought a Samsung s20+.After 6 months a green light appeared in the screen without any crash. I activated the repair service and sent the phone back. They said it was my fault (no further technical explanation was given) so it was out of warranty. I even asked for a paid repair service and they did no give any option. So summarising a paid 450 euros for an "almost new" phone, I installed an screen protector and a spigen cover protector since day 1 but and now I have to look for a new device. 100% disappointed with the service and product.

1
Date of experience: Sep 28, 2024
Mac Morgan
Scammers. Don’t take my way.

I have ordered a laptop on September 2 2024. Still didn’t received it. The delivery should be done between 4-5 of September. But nothing happened. The seller does not answer. The backmarket is not a company I would ever recommend as they can’t solve the problem, they can only write letters with 0 value info like “thank you for your patience blablabla”. They charge for the service, they should control the process but they don’t care. I asked them for money back at September , 6 but still have these stupid letters and nothing is changed. Scammers.

1
Date of experience: Sep 02, 2024
Jaynie S.
Absolutely excellent service

Absolutely excellent service. Reconditioned iphone looks and behaves as new. Arrived very quickly. Ordered cover also, couriers failed to deliver then sent 100 km away. Backmarket could not have done more to rectify this, arranging a refund. Constant communication as to progress and very swift replies.. Cannot praise them enough. Absolutely recommend.

5
Date of experience: Aug 20, 2024
Sam Morgan
Absolute scam

Absolute scam! The day 3 days but they take 10 days to send the phones. When they arrive they don’t charge and IF it’s fully charged it drains in no time. Terrible slow customer service that try to get your passwords to get in your phone even if it’s they changer port that’s broke. They still have my Phone after weeks and no reactions or refund. If you like a terrible service and no phone or money then go here. Terrible

1
Date of experience: Aug 19, 2024
CrasherLnz_YT50
Do not help when dealing with a bad refurbisher

I used Back Market once before with no issues. This time I've sold a phone and the refurbisher has still not paid for it having had it for two weeks.Back Market assured me they would force a payment on 9 August and I still haven't received anything. Will never use them or Nest Green the refurbisher for anything again

2
Date of experience: Aug 13, 2024
Willium_Bob_Cole
Brilliant as ever.

Brilliant as ever.

5
Date of experience: Aug 12, 2024
TJ15
It’s the worst!!

It’s the worst!!! Terrible service—everything used to work perfectly, but lately, it’s been the worst. I bought a pair of AirPods, and they broke within a month. I had to return them, and they couldn't be repaired. They refunded me, but only for the product, not for the shipping. Then I bought another pair from them because I urgently needed them for work, and I've been waiting for a month for them to arrive, even though it said they would arrive in three days. No one is helping me; they keep sending automated responses! It’s so frustrating! Don’t buy from Back Market!!!

1
Date of experience: Aug 01, 2024

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Business Details

  • Smartphone reacondicionado y garantizado. Y cientos de portátiles, PS4, tablets, televisores, etc. Entrega 48h. iPhone reacondicionado, Galaxy S6 reacondicionado, etc.
    https://www.backmarket.es/
    https://www.backmarket.es/opiniones

  • email hola@backmarket.es
  • language https://www.backmarket.es

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