Review Time
I’ve been a loyal customer, spending over $1,000 AUD since December 2025, and usually love their clothes. I recently bought the Frequent Denim Shirt in Ecru and needed a different size, but they don’t do exchanges to New Zealand. To get the right size, I would have had to pay $75 in shipping ($25 original + $25 return + $25 new order), and my follow-ups went unanswered. The clothes are great, but the costly, confusing exchange process and unresponsive service have really put me off making future orders, even though I still have items sitting in my cart.
I’ve been a loyal customer, spending over $1,000 AUD since December 2025, and usually love their clothes. I recently bought the Frequent Denim Shirt in Ecru and needed a different size, but they don’t do exchanges to New Zealand. To get the right size, I would have had to pay $75 in shipping ($25 original + $25 return + $25 new order), and my follow-ups went unanswered. The clothes are great, but the costly, confusing exchange process and unresponsive service have really put me off making future orders, even though I still have items sitting in my cart.
I wrote a bad review initially - it looked from their website as if prices were being hiked up during a sale. I went back and forth with their customer service team and eventually, with video evidence from me, they figured out an issue with the AUD/NZD conversion. They agreed to refund me what the difference would have been, had the glitch not happened which was approximately $50NZD. I was satisfied with the customer service on that front - they were quick, responsive, and it was revolved. As for the clothes, they arrived really quickly. I bought 5 items and was really happy with 4/5. A top I bought was sized really strangely - I can't return it as international orders only qualify for returns (not exchanges) and only qualify if full priced (this was on a Black Friday sale).I also think for the price point, you should be able to return/exchange anything which is not final sale. This seems kind of unreasonable when other maternity brands allow it. Overall, nice enough clothes and I would buy there again. I would consider the sizing properly though, and think about the returns which are tricky.
The quality of the products are not worth the price. I also reached out to their customer service to exchange for a size because the item was too large but they never replied. It's been over a week, I've sent 2 emails. Forget about exchange or returns. This company won't care
Price does not match quality. I usually pay $119 for a good pair of denim so paying $129 + $20 shipping isn’t too far a stretch- expect the denim I usually buy is real denim and this is not. What are we paying for? The elastic? Not true to size and quality is cheap and unappealing.
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