Name: baofengradio.com
Telephone: 000000000
Rating: 4.9

Anthony Walker Guest

Awesome customer service! I ordered a 6-pack and two arrived with malfunctioning speakers. I emailed

Awesome customer service! I ordered a 6-pack and two arrived with malfunctioning speakers. I emailed the company and they responded almost immediately. Took a few videos and sent them over and they shipped me two new ones, easy peezy. Honestly about the most productive experience I have ever had with a customer service team, I will definitely be looking at Baofeng in the future for communication equipment.

Date of experience: Feb 24, 2026

Char Aznable Guest

3 weeks ago

Purchased a DM-32 UV from Baofengradio, it shipped quickly and was exactly what I ordered. Unfortun

Purchased a DM-32 UV from Baofengradio, it shipped quickly and was exactly what I ordered.
Unfortunately I had an issue with the keypad and initiated a return/exchange. Olivia with Baofengradio customer support was professional, and got my radio exchanged and back at my doorstep quickly.
I'm very satisfied with the whole experience.

Date of experience: Feb 11, 2026

Char Aznable Guest

3 weeks ago

DM-32 UV Baofeng radio

Purchased a DM-32 UV from Baofengradio, it shipped quickly and was exactly what I ordered. Unfortunately I had an issue with the keypad and initiated a return/exchange. Olivia with Baofengradio customer support was professional, and got my radio exchanged and back at my doorstep quickly. I'm very satisfied with the whole experience.

Date of experience: Feb 11, 2026

Chuck W Guest

1 month ago

Great product, great customer service

Not only are the items I purchased great, but I had to reach out to customer service with some questions and was helped quickly and cheerfully, and that is what makes the difference.

Date of experience: Feb 10, 2026

Todd Guest

1 month ago

Change After placing my order

After placing my order, I wanted to make a change. I used the “contact us” through the website. They immediately placed my order on hold, then cancelled it at my request so I could reorder. Great service!

Date of experience: Feb 09, 2026

Michael Bauser Guest

1 month ago

Refund Processing

Customer service performance in processing a refund was efficient and prompt. In addition, communication with was timely.

Date of experience: Feb 04, 2026

Frank Guest

1 month ago

Good product, great service.

Good product, great service. Very helpful and useful support when experiencing problems.

Date of experience: Jan 23, 2026

Francesca Guest

1 month ago

Baofeng customer service

Good morning. I won a fantastic Baofeng DM-32UV radio and a wireless programming adapter by entering their giveaway and I'm very pleased. From the first contact, the customer service was courteous and professional: quick responses, clear explanations, and attentive support at every stage. A very positive experience!! Thank you so much, Baofeng.

Date of experience: Jan 20, 2026

Mauricio Palacios Guest

1 month ago

Shipping and delivery were incredibly…

Shipping and delivery were incredibly fast. A few items arrived damaged, but customer service made the process smooth and resolved everything quickly and hassle-free.

Date of experience: Jan 12, 2026

H.B. Westfield Guest

2 months ago

Off-site purchase

Although I purchased my AR-5RM's from a site other than the home site, Olivia was quick to respond to my request for help. Her recommendation worked quite well. I appreciate her assistance and rate her efforts as "top of the line". Thanks again!