baofengradio.com

4.9
4.9 Based on 80 reviews

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Average Rating

4.9

/
5

80 Reviews

5 Star
96%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

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FPTAustin
Great company support for a new user

I just purchased my first GMRS radios, Baofeng UV-5G Plus. I was having problems connecting them to my laptop and was convinced that something was defective and was ready to send them back. But I contacted Baofeng Help through their website, explained the problem, and received a response back from Olivia within hours. She had several suggested fixes, and her first suggestion fixed the problem (it was my mistake). So glad I choose Baofeng for my first radios.

5
Date of experience: Nov 13, 2025
Robert
excellent customer service from Olivia

5
Date of experience: Nov 13, 2025
Jason Lee
Had an issue with missing antenna

Had an issue with missing antenna, 2 replacements were prompltly sent and now the radio works well. Thank you Baofeng support

5
Date of experience: Nov 11, 2025
Javier
Olivia has been very professional and…

Olivia has been very professional and KindShe has deep knowledge and she is always eager to help. I'm very happy with my purchase.

5
Date of experience: Nov 01, 2025
川路均
The support was very prompt and…

The support was very prompt and helpful. I received appropriate instructions.

5
Date of experience: Oct 24, 2025
Noah Werden
Radio had issues, awesome customer support

Radio had issues. All issues except one was fixed. Sent a replacement (didn't have to give back old one), which had the same issue. Ended up with a partial refund, and two mostly working radios, and very good price. Highly recommend. You can be assured that your radio will either work completely as described, a full refund, or a mix of both.

5
Date of experience: Oct 12, 2025
Richard “Rick”
A company that has no regards for customers and rude.

I find incredible that this company has 4.9 stars.THERE IS NO CUSTOMER SERVICE.When things gets tough they duck out and they do not answer anymore.I am an electronic engineer with quite a bit of knowledge in RF, it appears that I am disturbing and is better to shut me down.The DM 32 UV , when you take the battery out EXTREMELY CLEARLY says that it goes to 480 MHZ.Moreover their official printed manual on top of page 53 very clearly states V00 TX to 480 MHZ.Now they say no but an RX channel/s can be input beyond 470 Mhz but it does not work.\I asked again and no answers of any kind.On Facebook there is a DM 32 group (not sure who really controls it, but...........) and my yesterday comments, including photo of the radio has been deleted totally.What kind of professional company is this that disregards the customer that have given them money for product/s ??????????

1
Date of experience: Oct 09, 2025
Wayne Moody
Olivia got back to me with the Cure…

Olivia got back to me with the Cure quote on quote. Her suggestion worked perfectly and I now have my uv-9g working again.

5
Date of experience: Oct 08, 2025
Kelsey Maynard
Amazing Products & Customer Service

I had a slight issue with a radio. I contacted Baofeng and they responded immediately and solved my problem. Excellent customer service and excellent products!

5
Date of experience: Sep 22, 2025
Reed Martin
Fast response

Fast response, overall a good experience.

5
Date of experience: Sep 16, 2025

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