Review Time
I feel let down after ordering two bracelets for my partner, only to receive items that looked nothing like what was advertised. When I tried to request a refund, I found out that their policy wouldn’t allow it. Based on my experience, I cannot recommend this service. I feel bad for my partner, as I now need to find something else to make it up to her.
I am very disappointed after purchasing two bracelets for my partner, as they arrived completely different from what I expected. When I tried to get a refund, I discovered their policy wouldn’t allow it. I strongly advise others to avoid this service based on my experience. I feel bad for my partner, as I now have to find something else to make amends.
I wanted to support a local business, but my experience has been quite disappointing. I ordered two bracelets during a sale, and both were too small. When I tried to return them for the right sizes, I was told there were no returns or exchanges due to the sale, even though these items are still being sold at full price. As someone in ecommerce, I find this lack of flexibility very poor. Most businesses would offer some form of store credit, especially around the holidays. To make matters worse, the quality of the jewellery was subpar and did not justify the strict return policy. If you're looking for gifts, be cautious as exchanges aren’t permitted. I won't be shopping here again.
After purchasing from this service, I was disappointed with the quality relative to the price. The items I received seemed similar to mass-produced products from discount marketplaces but were priced much higher. The website gives a premium impression, but the actual items feel cheap and poorly made. The metal tarnished quickly, and the stones looked synthetic. It's frustrating to see these same items sold elsewhere for much less. Overall, I wouldn’t recommend this service if you’re seeking true quality.
My daughter received a bracelet as a gift, and my first impression was how cheap it looked, especially at $100. After wearing it a second time, the clasp failed, and she lost it. When I contacted the company, they didn't take responsibility for their faulty product and only offered a replacement at half price. I would never buy from this service!
Over the past couple of years, I've bought several items, but many broke quickly. Recently, while walking, one earring fell out because the post snapped off. I emailed to report this after only a few wears, and received a blunt response saying I should have been more careful and that they wouldn't help since it was outside their warranty. I find it unacceptable for the price. Given the multiple issues, it seems they are sourcing low-quality items and marking them up significantly. It's interesting that they don’t display customer feedback options and seem to delete negative comments.
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