Review Time
I bought a bath with taps and waste. Had one bath, pulled the plug out and the chain broke. The link between plug and chain is flimsy/easily bent. I asked for a partial refund and they refused because I didn't photograph it. They deny it is a common problem. I have fixed with a keyring. Not an ideal finish.
I ordered some mermaid shower panels from Bathcenter, at a very good price. Due to several issues and delays with our bathroom fitting, I had to initially cancel my order and then reorder at a later date. Once the bathroom was finally fitted, I had a spare panel that I needed to return. For both times of contacting bathcenter about this order, I received excellent customer service. They were very friendly and helpful, and resolved my issues very efficiently. I will definitely use them again in future.
The process of ordering online was very easy and my new bath and bath panel were delivered within 2 working days. When I discovered I hadn't ordered the correct bath panel, due to confusion with the information on the Bathcenter web site, Ameena in customer services was very helpful and efficient and resolved everything. I am a very happy customer and would definitely use and recommend the Bathcenter again.
Awful customer service, ordered in September and paid in full to be told 1 radiator will take another 4 weeks. It is now November and still no radiator. No heating at all since September and no care whatsoever from the company. I have requested a callback from a manager and to log a complaint and been ignored. Called today as emails ignored, Ameena on the phone was rude, patronising and over talked! I would keep well away from this company!
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We have been supplying bathrooms to both Retail and Trade throughout the UK since 2005.
Based in Chesterfield, Derbyshire, we are a family run business who value service above all else and now have a combined 40 years experience in the Bathroom retail and trade markets.
We are able to sell just about anything which could be required to create the perfect bathroom. See more
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