Review Time
Thank you to the Bathcenter for all the help given and advice for our new bathroom in November. I like the personal touch so went to the showroom and Barrys knowledge was brilliant. Great company to deal with and they gave a moneyback return on something unopened I did not use.. Would definitely recommend!!!
I was looking to order around £1,000 of en-suite china and furniture, and wanted to get a technical drawing I could read (that on the website was too faint and pixelated when enlarged).I used the Chat function, and the Chatbot directed me to email technical@. I did but received no reply, I resent the following day, to no avail.So I emailed the info@ address provided on the website, only to receive a reply that it was not monitored!I am not going to risk dealing with a company that does not monitor the inbox to which they direct customers, and have spent my money elsewhere.Their loss.
I ordered a shower wall (Mermaid/Wetwall) on the bath centre, with an advertised delivery time of 1-3 days. This was 18 days ago. I am currently still waiting for this panel to be delivered.Multiple issues with the supplier and their delivery service. Always promised a delivery estimate of 'today' or 'tomorrow'. The panel never arrives.The Bath Centre costumer service don't seem to do much about this, they give me the same empty promises of delivery dates that are never successful. No interest in pushing their supplier to deliver on time, a discount on the service, offer a different courier,... nothing. They should definitely cut ties with Wetwall/Shore Laminates and stop selling their items if they are not going to follow up on their poor service.
Ordered bath and screen and had issues with manufacturer that was arranging delivery over two days and couldn’t give any narrower window than that. Emailed customer support who rearranged delivery for specific day. Got tracking day before then two hour window and delivery my was great. 😊 great customer service. Thank you
After recently fitting out a bathroom i had purchased a Narvik vanity unit and ceramic basin from Bathcenter, when fitting the unit with drawers i came across a design fault with the cut out for the basin trap and waste, also the ceramic basin was a bit out of shape.I emailed them a short video and photos to show defects and within 2 hours from emailing i had received a new draw and ceramic basin. I would highly recommend this company and would not hesitate to order from this company again. Above and beyond service..Thank You
Absolutely shocking customer service sent out a panel that was in 2 pieces although the picture showed it in one had to pay over £200 to change it to the right one come to have a bath and the plug is letting the water out been called a liar and made to send a video to prove what I’m saying is right after spending a lot of money I’m totally not happy
Outstanding and efficient service! We ordered a bath from Italy to be delivered at our home in the UK. Despite difficult internet connections Barry and the service team managed to get the bath to us on the morning of our return. I highly rate Bathcenter and will order more items in the future.
Ordered a Matt cobalt blue- radiator which was ordered on the 7th July 2025 and am still awaiting?I’ve emailed, I’ve chased and had no response?Was then emailed to say it’s arriving on the 8th Aug A MONTH LATER which I said ok to but am still waiting for my product! Customer service is not the greatest and getting hold of anyone is frustrating as tradesman are booked to do jobs that can’t be carried out due to poor communication! Another email sent today 🙏🏽
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We have been supplying bathrooms to both Retail and Trade throughout the UK since 2005.
Based in Chesterfield, Derbyshire, we are a family run business who value service above all else and now have a combined 40 years experience in the Bathroom retail and trade markets.
We are able to sell just about anything which could be required to create the perfect bathroom. See more
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