Review Time
I have had BCAA since 2019 this time and rarely used the services. I feel they used to have good service and reviews. Today my motorcycle cable broke leaving me stranded on a busy Vancouver street. BCAA told me there are extra charges($21) to include motorcycles and extra charges for towing it more than 5 KM today. I said ok so they said I would get a call soon from tow service. (11;30am) told wait 1/2 - 3/4 hr. (1:30; 2:30 & 2:50) still min 45 minute wait each time. The street parking is prohibited after 3 pm so I had to manhandle it to side street. Now my battery was around 10% also so being on hold for long periods was scaring me. I finally cancelled BCAA and I decided to take Evo home .(a BCAA company) - more headaches so I gave up. I called my wife to get me at 4:30 pm. Day wasted and frustrating. The motorcycle is still stranded on side street-hopefully ok. My opinion is greatly altered and I had to upgrade for no service benefits.
HorribleIm still suck on side of hwy 17 in city of 2million people for over 20 hours and BCAA is horrible not finding someone to assist my boat trailer.Horrible, Horrible service.If they cant help me here as a customer of over 2 decades what about rural BC. Useless service and not an emergency service. The dispatch and workers have been absolutely no help for 20 hours just lip service. I am in a dangerous location and they cant find someone to help me.
Its Saturday August 9. 2025 I called because theres a screw infront left tire that making noise while driving worried flat tire an hour JOHN from BCAA came he is very helpful and very satisfied with his attitude .He resolved what I needed for my tire and im really low on gas so I asked to filled my gas and he checked my membership coverage and JOHN very polite 👍😀Thanks again JOHN Thanks BCAA though its my first call after so many years as member its worthy to be a member 👍ANA MARIE CRUZ
Between roadside assistance and the local BCAA auto shop it would be hard to figure a more incompetent, dishonest and unfriendly group. The roadside assistance gave a quote to replace the battery service inclusive of taxes and installation.(this matched their website price that you enter your car details). However after 3 +hour wait, roadside assistance said the mechanic cannot change the battery (can only give a boost) and suggested taking it to BCAA auto centre. The BCAA auto shop quotes 50% higher ($200+) - when questioned said it is because the battery is in the trunk and it is our company policy. So over $200 to install a battery on top of the markup by Roadside Assistance. What a bunch of cheats! And btw AMA did a battery change at home in 15 mins at half the cost.
My had an intermittent starting issue. I had to have it towed well over a dozen times. I had it in the BCAA Auto center well over half a dozen times. I paid a lot of money. They said they had to remove my auto start, security system, and automatic key lock. Luckily I got a tow truck driver who was good. Their tow truck drivers are great. He was able to tell them what it was, many times. It was in the shop twice in June, and twice in July. Every visit and every tow was for the exact same issue. I spoke with someone today who told me that they knew back in June what the issue was. They told me they did not know what the issue was. In fact, they kept making appointments and just telling me it did not, not start for them. Unfortunately, going over the records with someone else today showed that they knew what it was a long time ago and it was a driving hazard. They simply did not tell me. So much money and so much time wasted and as it turns out my family being put at risk.
Was driving through the mountains and had my tire blow from a pot hole at Hope. The people I spoke with were kind and caring. The best was Kyle the tow truck driver who came to help us. He went out of his way to support us and get us through a challenging stressful time and experience. He got us hooked up and somewhere to get a new tire and helped with some amazing advice about tires etc.Hands down it was Kyle who saved me from an emotional and mental breakdown from this car breakdown and made sure my whole family was safe and got us somewhere we could get a new tire.
Generally the membership is of value. However, I had a new battery installed by BCAA and paid $280. I came to learn that price is very high. They push the batteries on a service call for a jump start. It’s a gimmick, don’t fall for it like me.
scam insurance. if you want to go with bcaa, they give you a good quote for the first year, and will increase your insurance a lot without any claim at all. if you moved to other insurance provider and come back after years. they will say you have $79 amount need to pay because you stop having business with them.
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