Review Time
Wait times for road side assistance are unacceptable. I was broken down on a busy highway at 5:50 pm. There was no shoulder so I was in the curb lane. Traffic was forced to change lanes to go around me. I called BCAA for roadside assistance 5:33 pm. We were initially told the wait time for a tow was 1 - 1 1/2 hrs. I received a text at 6:32 that the estimated time of arrival was now 7:32 pm. I called again at 7:35 pm and was told the truck was on the way, but probably stuck in traffic. I called again at 7:55 pm and was told the same. I insisted on talking to dispatch to find out exactly where the truck was. After 15 minutes on hold I was told the truck was on another call and would be at least another 45 minutes. I was getting dark. It was not safe to sit in the vehicle as we were almost hit a couple of times when oncoming traffic did not notice us in time and could not change lanes. I ended up having to try driving my truck with a burned out clutch to get out of danger. Not to mention that we were cold and hungry. My husband and I are in our 70's. We had felt secure that we had BCAA. That feeling is now gone.
I’m unable to cancel or stop the automatic renewal of my home insurance through their website. The system requires customers to call or email to prevent renewal or cancel.It’s disappointing to see a company make this process unnecessarily difficult. I’ll be moving my business to another company in the future.
While travelling in mexico my 4 year old became sick and started having seizures. We had to.take the ambulance, buy food and medication, lost half our trip. I submitted for reimbursement the week we came home. After sending email after email, It has been about 9 months now and I have not been reimbursed anything.
If we could provide 0 Stars we absolutely would without any hesitation as the customer service representative treated us like absolute garbage. It is truly unfortunate as their service up until this point was phenomenal. It is an absolute tragedy that the representative chose to degrade us to the point of looking for other insurance options, which was never in our mind throughout the 10 years we have been loyal customers.
In my own experience this is the worst worst insurance for home deductible $5000! For home renters. I got reinstated and they give me some many conditions which I have file a claim ever since from 1000$ to 5000$ deductible wow! Heartless people/staff of bcaa people asking insurance for help not to scam us!! Heartless!They're very clever don't get hooked by them.They will make you look like a fool.Can u imagine asking me for 5000 deductible for my renttal insurance for a small basement suite!Just to get approve! Bcaa do not trust beware! I thought this is the best companyFor car road assistance goodluck!On top of your payment they will keep.ask you for more!Zero! Rate for me!
I've been a member for 35 years. Only because it's a gift. I can tell you that that the service is horrific and a suspiciously large volume of employees are completely incompetent. I'm not talking about the tow truck drivers. I've found them to be great. The staff don't know what they are talking about and no matter what service you want you'll have to wait too long to be poorly served. They should think about starting up an airline. They'd fit right in.
Went into local office for home insurance. Told first person I met that I had a claim settled last year for firestorm destroying my house. No problem said buddy. I then wasted many hours applying to them including inarticulate emails from them.Eventually they decided that the risk to them in my gated community in the city was too great and my application was denied. Horrible waste of my time.
Outstanding customer service prompt thorough fast service BCAA. The gentleman came. He was so kind thoughtful to explain things to me understanding great customer service BCAA awesome. Keep up the great friendly Work kudos to your team. 🤝🙂 will definitely recommend anyone with to BCAA highly recommend.
They are becoming the worst roadside assistance out there! Don’t get stuck in Revelstoke British Columbia! They will lie to you for 4 hours saying someone is on the way when nobody is! They will leave you out in the cold to die ! Or force you to drive home without brakes!
1 star is already generous. If you don’t live in the lower mainland then their roadside assistance is basically a scam. They may just tell you they don’t provide the services they sold you in your area and leave you hanging. They might offer to tow you somewhere but you’re on your own to figure where that ‘somewhere’ might be and then pay for the services you get there even though all you are going to do is something that BCAA claim they provide as a service. They are nearly useless in rural parts of BC.
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