Review Time
so grateful to jordan who helped me out in abbotsford with a dead battery. i was safe in a parking lot so indicated that with the call so that others who were in more urgent circumstances could get help. but apparently, it wasn't as busy at that time on that day. jordan called me within 20 mins of my call, heading my way. checked the battery, got me a new one installed, & all done within 30 mins. super friendly & just so grateful i have roadside assistance with bcaa. it's so nice to have when you need it.
If I could give this company 0 stars, I would. I purchased their emergency roadside service and when I actually was in an emergency because of a flat tire and called for a tow truck, I was led on for 7 hours throughout the day, with little to no communication from their dispatch. It was absolutely appalling. They offered me a credit to remedy the situation but quite frankly, you couldn't pay me to ever use this company again. Don't trust them. Call a tow truck directly if you ever need one.
I bought a travel insurance for myself, husband and son. Apparently, BCAA claims are handled by a company called Global Excell. It’s a lengthy process for a reason and i like how thorough they are with their investigation process because of the amount of people who want to cheat the system. I was able to reimburse the entire flight and hotel for us. Our home insurance is also with bcaa so this experience gave me a piece of mind of being with them for many years
I've been a member for over 10 years. In the past, they have done the job when I actually needed a tow, which was rare to begin with. Now, they have apparently undergone a "software upgrade". The result? I am sitting on the side of the road for over 3 hours. The online submission system is broken, telling me that "an error has occurred" when i try to submit my request. When i tried again, the response was "this is a duplicate request". When I phoned my request in, they had no record of the online submission. Some upgrade. They then said it would take up to 2 hours for a truck to arrive. Well here I am, 3.5 hours later, no tow truck. I called in to ask for an update (their automated phone system is absolutely horrible), the first attempt I got "transferred to dispatch", only to have the person disconnect the call (she hung up on me). The second attempt I was told "dispatch isn't busy, there is no queue". and yet I have been stuck on hold for 25 minutes, at 1:30am. It'll be over 4 hours before I even get an actual answer from them, let alone know when I'll get a tow truck. I ultimately had to call my own tow truck. Their upgrade has left them completely useless and a total failure. STAY AWAY. 100% UNRELIABLE. FIND ANOTHER SERVICE.
Charging a repeat customer a charge of $80.00 that zhey had charged me from august 24 to september 19 which was cancelled unbeknown to me that they carried it over also they wrote off but for me to renew i had to pay the chargd this is the last time i deal bcaa ridiculous
On Sept 25th we had a flat tire. We were stuck on hwy 97 in West Kelowna until a BCAA vehicle happened to come along the service road. The driver, Dan, stopped to help us. He changed the tire and gave us directions to a nearby tire store. Dan saved us a lot of time and trouble on the second day of out vacation.We are so grateful to him.
After 10 years of paying premiums for BCAA service, I have had 2 incidences this year.First time, they never showed up, paid for a local towing service to get my car to a repair shop.Second time, stuck on Hwy #1, placed on hold then 15 minutes later, was disconnected. Tried again to find I was now behind 8 others, just to talk to them. What a waste of money and loyalty to company that can't walk their talk.Save your time and money, when you need help call a local shop.
Home insurance cost in 2023 was $889 (close estimate). In 2025 they more than doubled in price. (Zero claims) Customer for many years… Also, we bought a cabin the Caribou they would not insure because we were too far from firehall, too far from hydrant, and the foundation wasn’t cement (We have a better and stronger option) Pointed out firehall was 450 meters from cabin. They came back and said volunteer fire dept. No guarantee they would respond. Got letter from captain stating they will respond, have 4 fire trucks avail and any given moment of notice. Then, they said ok but they only have 29 volunteers, not enough according to their policy. Asked to see this made up policy (doesn’t exist). Went with Hub insurance for our cabin. Way better service, covered cabin no problem. Switched our main insurance to another provider. Coverage for home more in line ($200,000 more than BCAA for home) Same with property coverage. Included earthquake insurance, flood and much more on the personal loss coverages . Policy about $400 cheaper per year. Will be renewing vehicles and travel trailer through different insurance company as well. BCAA has gone down hill. Used to buy medical coverage for out if country. Read horror stories about getting anything covered after an incident. Made it very difficult and uncomfortable for many families traveling. (Check out reviews on trip advisor)
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