Review Time
BCAA outsource their travel insurance claims to GlobalExcel. The Global Excel performance is dismal. Slow and multiple requests for information which are a) unclear and b) indicate that the assessor has not read the claim documentation previously submitted. Im sure they have put the claims process off shore and this is a reason why it is so inefficient and slow.
I've been a BCAA member since 2021. Since then, I've had to contact BCAA on two occasion to tow the vehicle that I was in. One time in Vancouver (Sept 2024). And another time in Burnaby (Oct 2022). It would've costed so much more if I weren't a member. I would say, if you have an older vehicle, it's probably a good idea to have BCAA as your backup plan if something unforeseen happens. I remember on three occasions that I had wished I had BCAA, once was when my car battery died, 2nd was when I got a flat tire and 3rd was when my vehicle ran out of fuel. I now have a new vehicle, but I still subscribe to BCAA annual membership plan. The reasons why are :1) BCAA offered me a better optional insurance rate when I insured my two vehicles with them, saving me some money. (May 2024)2) A sense of security that I'll be taken care of if I encounter a situation when I am on the road. My older vehicle is still in used, so it's nice to know I will be taken care of if something unforeseen occurs again3) This one other time, I was a passenger in my parents minivan and their car suddenly broke down on the road, and BCAA quoted me up to 2 hours but arrived in 10 mins and helped towed the car.... (Sept 2024). 4) I had to file a collision claim (Aug 2024) because we were involved in a fender bender, but to no fault of ours. Let's just say, there was no issue. Got my vehicle repaired at a BCAA auto repair shop fully covered. It was our first time filing a claim with BCAA so I was definitely worried because I've heard stories... But luckily all went well. My experience with BCAA have been quite positive. Now, I am looking to purchase an annual travel medical insurance with BCAA and after reading the comments here, I am definitely a little concern. I will definitely be back to update my experience.
Have been a BCAA customer for decades. Have our home, cars and motorhome insurance with them. I recently needed to make a claim and the service has been non-existent. There is so much to tell here, but I'll start by saying they leave you to fend for yourself. Repeated emails, phone calls and inquiries on how to proceed with repairs and claims process is unlike anything I've ever seen from an insurance company. I hate to say it, but even ICBC treats you better. I made my claim on Aug 4th. It is now Sept 10th and I'm only now being told to submit my bill for reimbursement despite numerous emails and calls. The claim was a simple one -single vehicle, 1700 dollars. Who knows when I'll see my money. I visited my local BCAA office to complain and was told that apparently, this is a common theme. I was also surprised to learn that BCAA insurance is not even a BC company. They are in Ontario. The only insurance product that is in BC is the home owners policies. I will no longer deal with BCAA for anything other than roadside assistance, (theres a whole other nightmare)......
We are from Manitoba, members of CAA. While in Cranbrook, our car battery died and we placed a call for a boost. They were here in under Ten minutes and Nigel from Yakk Towing was fantastic. His customer service was great, he has a great sense of humour… fixed us up in no time flat. Highly recommend! 👏
I had to cancel my flight due to the death of my travel companions mom. Despite supplying Global Excel (BCAA underwriter) ALL the documents they ever asked for eight weeks after filing they're asking for1. Credit Card Statement - why? They already have the receipt for the flight 2. Proof of payment - already have it3. Travel Supplier Cancellation Invoice - they already have thisSeriously. All this for 600.
I had to sit on the side of Hwy 19 just south of Campbell River when my 2001 Honda Civic decided to take a break(down). Unfortunately, there has been a serious accident earlier in the day involving several vehicles on the Gold River Hwy, which held up my tow for almost 7hrs. That was not my drivers fault, but he was very apologetic about my wait. He arrived, after giving me a heads up, and was not only pleasant but very professional. I was tired and frankly over sitting on the side of the Hwy for all those hours.... But Driver 116 John made my mood instantly better and lightened the atmosphere.John got me into Willow Point safely and with a smile.Good Job, John Coastline Towing Driver 116!!!!
The way BCAA travel insurance ignore their customers is unbelieveable. I bought a family multi-trip yearly policy. They refused to allow me to claim for flight delay, initially claiming that my policy does not cover for delay, then later another rep said it covers but I had to notify them in advance of the trip through a link that was never sent to me when I purchased the policy. I made a complain and they said will hopefully get back to me in 48 hours and after 30 days i heard nothing. I wrote to complain to ombudsperson and according to their website will respond in 5 business days. Again no response till now which is almost 10 business days. For such a big company to provide such bad client service, it is unbelievable to say the least.
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