Review Time
We applied for IDP International driving permits and received prompt and clear help. 4 days after sending in our completed forms, they wrote with file ref numbers and a direct telephone contact enabling us to finalise our applications. The licenses were sent to us that very same day and we received them 2 days later. We are in the Yukon and their is no local CAA office. So, BCAA was recommended to us. Fantastic, friendly, and pro active service from start to finish.
I called BCAA because my wife’s car wouldn’t start - even turn over . The battery is almost 4 yrs old so assumed I needed a new battery . Louis came to my home within 1/2 hr. He performed test, boosted battery and gave me a full report on the health of my battery ( said it was good for at least another year, if not 2. He was professional, helpful, cheerful , and a pleasure to deal with ….and did not try to sell me a new battery .
Brutal Service with a request for BCAA roadside service waited for four hours. Had to call back multiple times kept getting a BS answer. Oh they’ll be there in 5 to 15 minutes then called back. Oh, it’s gonna be another 45 minutes. Not sure what value there is at all for what you’re paying for BCAA will be cancelling all four of our families cards immediately
My front car was totalled by a careless driver who doesn’t know that you have to factor in the back end of the car when you turn a corner or their back end will crash your front end. They reported it to ICBC who told me it was all down to BCAA from here on. It is Tuesday 17 July. I tried to phone the claims department starting at 4:45 and after I selected English with the number one. Then all I got was a rapid busy tone. I tried this several times and couldn’t get through. I got through on the internet to a chat agent who confirmed there was a problem with the phone system and gave me a different number with the other numbers to follow on. She got in the Q so I did too. She reported the phone system issue. Then her office closed down. I was in the phone system from 4:45pm to 9pm. They would periodically announce a wait time of 70 minutes, then 67 minutes, then 45 minutes then unbelievably it would go back up to 70 minutes. The automated voice and music was unbearable after 4 hours so I had to call it a day. For BCAA to treat customers trying to effect a claim when they’re stressed out already is just plain rude and offensive. I regret doing the private portion of my car insurance with BCAA. Also when I renewed it and got the BCAA portion the agent showed me the screen. It said coverage at $2,800,000. He then said but it’s really $3m it just doesn’t say so. My document printed out with the $2.8m coverage instead of the $3m so that is a lie and inefficient. Can’t recommend them. Waiting 4 hours on the phone is shocking. Victoria BC is expanding with so much extra housing and condos. The traffic is already at a standstill and it’s doubtful that our services are going to be able to serve Victoria residents comfortably from now on. The government and council have officially ruined Victoria for all concerned.
I am sitting outside Merritt BC in my RV, going on seven hours waiting for a jump start. No communication from BCAA or the local tow company they use, unless I call. Get same BS answer each time I call that they are '45 minutes to an hour away". Zero customer service. Brutal. Avoid at all costs unless you use them in a large urban centre.
I cancelled my membership back in 2022. It should have been cancelled with my housing insurance . I moved to another continent. Had no idea that were still taking out payments until I got a notification from them today. Ridiculous!
I sought medical attention for Travellers Diahrhea in 2024 Mexico at a clinic who apparently billed BCAA $37,000.00.We are accused of falsifying the answers on our application. BCAA want us to repay the amount.We are senior experienced traveller's with solid proof. Have spoken with a lawyer.
was moving vehicle registration from alberta to bc and dreading it. but had my papers, inspection report, etc and headed in. alanna at the abbotsford office took such amazing care of me. over and above - exceptional customer service to get my vehicle registered and insured. there were some discrepancies in my alberta registration which required her to call in to ICBC and figure some things out. nothing about my reg was straightforward but she helped work thru each barrier. so grateful to her b/c i was already feeling under the weather. it did take a bit of time but she got everything done eventually. i am already a member and happy to support a company like this with employees like alanna. and car insurance is way cheaper in bc than alberta! go figure.
The underwriters for BCAA Travel insurance is a company called GLOBAL EXCELAVOID AT ALL COSTS#RIPPOFF SCAMMERS I called their 1800 number and got verbal approval to get treatment for high blood pressure while in Texas on Dec 1, 2023 and they keep requesting the same documents over and over.Supervisor won’t call you back and they “accidentally “ disconnect the call when you finally do get through.Biggest rip off company I’ve ever dealt with and nothing but a bunch of crooks.Nice move you guys You collected $500 a year for 3 years of travel insurance and then you scam us for $130? Are you kidding ?AVOID AT ALL COSTS BECAUSE THEY ARE A BUNCH OF CROOKS
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