Review Time
I placed bets on the grand national yeaterday totalling £15. One of my horses was the winner. £2 at 33/1. £68 should have got back but all I got was £10 of my deposit back. Apparently I had an account with them years ago and put a limit of £5 on it. They were happy enough to let me deposit the £15 in the first place. Absolutely appalling. I’ve escalated it to complaints department but not holding my breath
Terrible casino. They offer a feature where if spend more on the spin you have a better chance of hitting the bonus. So for a 20p spin, if you do a £2 spin you average a bonus hit every 10 spins! On average! So I’ve been doing this and haven’t hit the bonus in about 30 spins. That’s £2 spins, 30 of them for a 20p bonus! I questioned this to be told that you might not get the bonus in 100 spins but might then get 5 bonuses in 10 spins! So the feature tells you it’s an AVERAGE of 10 spins to hit the bonus! The game is called the golden pots and pints! Just stay away from this casino, been playing for years and never win anything decent. This is like buying a bonus and not actually getting the bonus!
So out of nowhere they applied some restrictions on my account there i can’t place any bet, its been 3 weeks that i am contacting them through live chat they keep saying that it is under review, they are unable to give me a reason to why my account is restricted.. very very bad costumer service via live chat! Big shame bet 365
Only bet on the Grand National once a year and they won’t pay out my small amount of winnings because my account name is different to my bank account (they were happy to take my deposit from them being different). Now being told they want to see my expenditure on my bank statement to prove I’m who I say I am. Usually you would have to use legal ID like a driving licence or birth marriage certificate. Surely the information at the top of my bank statement should be enough. And web chat was awful, for the 45 minutes I was on there and wouldn’t let me reply each time
They realised I’d won so they changed the pay out amount by £68 for no apparent reason. Then when I tried to withdraw what they were going to pay out they “withdrew” it but never took bank details of were it had to go, nothing. So now I haven’t even got that either. Bet365 is a SCAM.
My granson was putting bets on using the wrong cv2 number and bet 365 excepted the bets . As far as i can see it was about £850 . Ive cantacted them but they refused to except you can use a wrong cv2 number but my son has proved it on his own account by putting a wrong cv2 number in and it went through . My account name is Hashuusein 365 . My account is now closed by 365 after complaining . Keep away . Or better still try using a different cv2 number and proving my point .
I am a pensioner and only bet on the Grand National every year. I had difficulty logging on and live chat shockingly informed me that my account had been permanently closed - for NO reason. They would not tell me why and I was really shocked. On the other hand, having read other reviews I am now gragteful as I have time to go elsewhere.
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