Review Time
Dreadful customer service. I had a bet that won but is showing as void. It’s not a lot of money but still annoying. Used the web chat to try and understand what was going on. Once I finally got through to a person rather than a bot, they were hopeless. Really long delays between replies and then a vague and dismissive final message. Held an account for 10+ years without issues so very disappointed that when I’ve needed to access support the experience has been so poor.
I played NYlotto last night. I included number 8 and 9 which came out.When I checked the results number 9 was changed to number 20.It’s unfortunate I didn’t take a screenshot but definitely they tempered with the bet.Screenshot is now the way forward to expose their tricks
BEWARE!: Bet365 entice people to place a bet to get a deposit of up to 3 times your bet up to £10. I placed a £10 bet at the 2025 Grand National. Shortly after this the £30 duly appeared in my account (so far, so good). However within hours the £30 had disappeared. Curious to find out why I noticed a lot of restrictions in the conveniently long small print, including that the bet placed could not have an odd greater than 1:5. Clearly this clever rule and various other limitations are there to effectively make the offer unusable. This policy, whilst I don't find surprising (generally a too-good-to-be-true carrot should raise suspicion) left me with the impression of blatant lack of transparency in the heading advertising this attractive offer. Like me, I expect hundreds of thousands of people to fall for this and donate their £10 to Bet365 unwittingly.My gentle message to Bet365 is: THANKS! YOU WILL NOT CATCH ME AGAIN
Cannot log in to super six because I have difficulty logging on to your website to accept my IDENTITY to my account.I have been accepted recently with my drivers license and it was as required as you said to enter and again I am unable to access my account when you continue to ask me to enter the required information that you have accepted.
Absolutely shocking company - stay well clear of this lot ! I bet rarely - usually only the Grand National and Boat RaceThis year I opened an account with this dreadful bunch, deposited £100 from my wife’s account (with her permission) and Bet365 accepted the fundsI used the accepted funds to place 4 wagers for the National which were also accepted by Bet365They subsequently emailed me to identify that they shouldn’t have accepted the funds because the name of my wife’s account is different to my ownI tried to cash out the bets so that I could retrieve my wife’s funds and place additional funds using a debit card in my own name Bet365 won’t return the funds to the account from which they accepted them, and propose to charge me £12 for cashing them out As an aside I wonder whether there is a website or online forum dedicated to the experiences of customers unfortunate to have dealt with this company. Domain names are inexpensive to procure, and sites are very easy to build. Is “.con” a valid suffix. ?I wouldn’t ever wish this level of poor customer service on anyone and recommend to avoid them
Straight up liars. Says online that you can deposit from any financial institution, pre-paid cards and all. They say that just to get you in the door. That’s when they demand an actual bank account. If you don’t have a “real” institution to back that card up, you are a peasant who isn’t allowed to partake. Uck Fay bet365
After what was seemingly a good start to using Bet365 and winning £80 from some free spins, it has now gone bad. I deposit small amounts here and there. I've won and lost but the bit annoying me is out of nowhere they have cancelled all of my offers and free play games. I've asked what the issue is as it suddenly just stopped. They won't tell me what the issue is. Listen if a customer maybe doing something wrong, again I'm not but why treat customer suspiciously for no reason? I think me winning £80 of their free spins is the real reason. Payouts have gone weird since the restrictions were out in place and games are playing worse. 100% they can manipulate payouts to accounts. Absolutely no doubt in my mind they can manipulate individual accounts!! Stay away
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