Review Time
I reached out to customer service about an issue related to my order, and I was so very impressed with quick they responded and resolved my problem! They understood the mistake I made and made it right with no questions asked. The best customer service I've received in a long time. Very impressed! Can't wait to receive my order and make my baseball loving boys' holiday!
My son wears this brand like it is the only clothes available. We ordered some new stuff for school clothes and when it came in we noticed the quality of the fabric in the shirt had changed. Better, softer, and lighter. But it was smaller than the old cotton stuff too. I sent an email to them not sure what to do or even if they would respond. They responded within an hour or so and asked for pictures of the product. I sent them and they immediately responded by dealing with my issue and making it right. I cannot say enough good things about their response and their commitment to making things right. I see these other reviews here but that was NOT my experience. Thanks to them for being on top of their game.
I’ve always liked Baseball101 as a brand, but my recent experiences have been disappointing given how expensive their products are. I spent over $700 on one order, and when it arrived one pair of shorts was the wrong size and the three pairs of socks I paid $25 for were missing. I emailed the company three times before anyone ever responded to correct the issue.Prior to that, I purchased a $90 backpack for my son. Within four weeks of regular use, both zippers broke. For the price point this brand charges, I expected much higher quality and better customer service.I still like Baseball101’s style and reputation, but the quality control and customer service need major improvement. For a premium brand charging premium prices, this experience has been honestly very disappointing.
Took a month to get 1 of 2 pairs of shorts as they "refunded" the other pair without even letting me know. These were for my 12 yr old who wanted them for summer and now cooler weather is coming so probably won't fit him by the time he can really put them to use. On top of that, the "refund" was fully applied to a gift card he had gotten (even though I also paid some cash) and they want to charge me another $10 to ship a new replacement order
It took over 4 weeks to receive my order. No responses to 3 emails sent to BL101. Finally, the order was delivered and received a follow up email from BL101 saying "it appears that your order is delivered and here is the tracking..." Nothing else in the email. No accountability for the delay and unresponsiveness, nothing! BL101 probably made millions of dollars during their back-to-school promotion and could care less if everyone's order was delayed due to not being able to handle the increase in orders. Greedy, just like their prices
Do NOT order from this company. You cannot cancel an order before shipping because the code WELCOME20 didn't work and it charged your credit card. There is no phone number to call to get someone to help you. They charge your credit card but you can't cancel an order because of their company's mistake. It is AI generated so it doesn't solve your problem. This company is the worst! I cannot stress enough not to order from this company. They want you to buy and they want to make money but not make their customers happy. I wish I would have read the reviews before I placed the order for my grandson's birthday. Lesson learned.
DONT ORDER! big huge mistake if you do. I have been trying to get a refund. I put in for a refund but at the last window they switches over to an exchange and then you’re stuck. (With the same item!!) They say they give you 60 minutes to cancel your order. That’s not true either because I sent an email because their phone numbers don’t work. It takes 48 to 72 hours for a response from them via AI, It’s not a real person a blanket email. And they charge you $6.99 for shipping PER ORDER when their shipping fee is already $8.50. They are extremely expense kids shorts $60.00! The only thing else I can say is just don’t do it do not order from them.
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