Review Time
They do not fulfill the entire order and also do not notify you and did not issue a refund.I had to reach out, and then some of my order was then out of stock. Do not buy directly from them, unless you want to be frustrated and disappointed with horrible customer service.
I ordered all of my son's school gear from here 2 weeks before school started, which should have been plenty of time since they were promising 7-10 business day delivery. It's been 15 days, school started last week, and it hasn't even shipped yet. Seems like this is happening to everyone. The CEO posted something about taking accountability and fixing it by end of week - except that was a week ago, and my stuff still has no status. There are a lot of bummed kids going back to school in last year's too-small clothes because of you. You should be ashamed, clearly greed got the best of you and all you cared about was growing - not about fulfilling the promises you'd already made. You should have stopped taking orders the minute that you realized you had a problem and couldn't fulfill them. I'm so angry and disappointed, but not nearly as disappointed as my kiddo.
I, as well as others, ordered during a back to school sale on 7/25. After not receiving my order or any real responses, just AI, I tried to cancel. They didn’t respond and shipped out items a week later that I no longer needed now. Still haven’t received refund on items now out of stock a month later.
Placed an order on 7-25 and while they were happy to charge my credit card and take my money I have received none of my items. Customer service is non existent I emailed 3 times over the past 2 weeks with no one ever getting back to me. I’ve tried going on to their Facebook page and everything is just ignored. I have no problem waiting for items but to be completely ignored is extremely aggravating. This is not a trustworthy company ! There are plenty of other baseball brands that are much better. Ive placed orders with Bat wrapz, baseballism and Diamond district and I’ve received all of those orders and the products are all good quality
I would give zero stars if I could. I placed a large order on 7/25 for back-to-school items for my children and have received nothing. Customer service is a complete farce—responses are clearly AI-generated, and no one can provide a real answer.Meanwhile, the company bombards me with daily marketing emails about new “drops” and immediately pressures me to shop more whenever I check my order status. Weeks later, the owner finally emails, offering excuses instead of taking responsibility.This company is incompetent, disrespectful, and unprofessional. They clearly prioritize marketing over fulfilling orders or supporting paying customers. I will never shop here again, and I strongly advise anyone with a shred of common sense to avoid this company at all costs.
Poor communication, lack of customer service. They are likely selling items they do not have in stock. I spent over $300 on an order from July 25 and only received 4 of the 11 items I paid for. No updates were provided and they are not responding to my emails. I’ll be filing a complaint with the BBB as well as disputing the charges for fraud with my bank.
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