Review Time
This is such a great company. My son has so many of their clothing. It’s amazing quality. With our recent order a T-shirt sold out I was immediately refunded it along with a discount code. When I went to buy a new shirt. The new code was not working. The team Emailed me back immediately to discount shipping & the shirt.
I recently had an issue with the holiday gift box which was my error but upon reaching out to customer service who got back promptly they resolved the issue quickly. My grandsons love this brand and having good customer service via email is very important when you can’t speak to anyone.
Ordered some items from the holiday collection for my boys. The package arrived quickly, but unfortunately none of the items I received were my order, seems as though shipping labels were swapped. The holiday collection sold out very quickly once it dropped so I knew it was a long shot that I would receive the items I ordered. I called them around 9am and they let me know that they were escalating the matter and someone would be in touch with me. I received a phone call short after and they told me they would be working to get the issue sorted out. By 12pm I received another call and was told that they were able to get my items and they were shipping them out to me right away. I have already received a tracking number and except my order in just a few days. I was very very pleased with their customer service!
We had an issue with an item being out of stock after ordering and they made it right with reimbursement and a percentage off on my next purchase. They were extremely timely and the customer service was excellent. 10/10 recommend.
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