Review Time
Bob’s is the benchmark for professionalism and customer focus. Their primary goal is customer satisfaction and they do whatever it takes to achieve this goal. Eric made sure I was 100% satisfied with my purchase. Bob’s is the only company to work with whether buying or selling your watch. Very highly recommended.
I purchased my Rolex Sub from Bob’s and there was no question I would continue to use them. I reached out to Ricardo and he facilitated a trade. I made him aware I wanted a Pelagos and he made it happen. We spoke via phone and email. He made me feel valued and truly treated me like his top priority. I will be reaching out to them again early next year for a Day/Date. I have complete trust and confidence in them and their staff. Thanks again Ricardo.
Customer service was excellent and the watch looks great. Two issues I would like to mention 1) my watch had a different color face then the original Rolex papers showed which was never mentioned in the watch description- I found out when I received the watch and compared it with the papers. 2) I ordered and paid for the certificate of authenticity (which again maybe my fault didn’t realize ) that it is emailed to you 3-5 days after you receive the watch. After a week I emailed customer service inquiring regarding my certificate and the same day I received it.The watch is shipped overnight- and you have a three day window to return it but the certificate of authenticity is received a week later ? The certificate should be included when the watch is shipped. Some clarity would also be helpful if the watch is already shipped overnight when is the authenticity analysis done and why wait 3-5 days to receive it.I do have some concerns that the Rolex face is authentic- I was reassured that Bob’s Rolex are fully authentic.
This was my 3rd watch purchase from Bob's. I bought a Rolex Submariner Date 126613LB this time. As other times before everything is top notch. Received the watch the next day after I wired them the money. Watch is a 2022 model, but I doubt it was ever worn. It still had some factory plastic film left on the clasp. Very satisfied with this purchase and all of my past purchases. Highly recommend Bob's.
This was my first luxury watch buying experience in general let alone buying preowned from an online source. I have to say I’m very impressed and satisfied with my decision to go with Bob’s. The process was easy, the price was the best I was able to find on the web, and most importantly the watch came in great shape. Buying something preowned sight unseen can be a serious gamble, but I wouldn’t hesitate to shop here again. When I had a question about whether or not my wire transfer went through I just put a call in and they were responsive and had a quick answer. The complimentary next day overnight shipping is a huge bonus, although fedex delayed it a day which is no fault of Bob’s. Overall I would definitely recommending them without hesitation.
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