bobswatches.com

4.7
4.7 Based on 343 reviews

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Average Rating

4.7

/
5

343 Reviews

5 Star
88%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
7%

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Review Time

Garrett
Excellent Experience

Great customer service and the watch was beautiful! Exceeded expectations overall.

5
Date of experience: Nov 15, 2024
Betsy J.
Top notch responsiveness excellent…

Top notch responsiveness excellent watch condition for 126710BLRO. Watch looks and runs perfectly. Thanks Bob’s and Ryan L. for superior service.

5
Date of experience: Nov 09, 2024
Coloman
Bob’s is The Benchmark

Bob’s is the benchmark for professionalism and customer focus. Their primary goal is customer satisfaction and they do whatever it takes to achieve this goal. Eric made sure I was 100% satisfied with my purchase. Bob’s is the only company to work with whether buying or selling your watch. Very highly recommended.

5
Date of experience: Nov 09, 2024
KL60
First purchase from Bob's

Bob's delivered what was advertised. My blue dial Rolex Air King was exactly as described, running perfectly. Delivery was fast, with no problems. This was my first purchase though Bob's and I would not hesitate to use them again.

5
Date of experience: Nov 08, 2024
Delia Johnson
Tudor Pelagos

I purchased my Rolex Sub from Bob’s and there was no question I would continue to use them. I reached out to Ricardo and he facilitated a trade. I made him aware I wanted a Pelagos and he made it happen. We spoke via phone and email. He made me feel valued and truly treated me like his top priority. I will be reaching out to them again early next year for a Day/Date. I have complete trust and confidence in them and their staff. Thanks again Ricardo.

5
Date of experience: Oct 31, 2024
Margie P.
Nice watch - but issues to consider

Customer service was excellent and the watch looks great. Two issues I would like to mention 1) my watch had a different color face then the original Rolex papers showed which was never mentioned in the watch description- I found out when I received the watch and compared it with the papers. 2) I ordered and paid for the certificate of authenticity (which again maybe my fault didn’t realize ) that it is emailed to you 3-5 days after you receive the watch. After a week I emailed customer service inquiring regarding my certificate and the same day I received it.The watch is shipped overnight- and you have a three day window to return it but the certificate of authenticity is received a week later ? The certificate should be included when the watch is shipped. Some clarity would also be helpful if the watch is already shipped overnight when is the authenticity analysis done and why wait 3-5 days to receive it.I do have some concerns that the Rolex face is authentic- I was reassured that Bob’s Rolex are fully authentic.

3
Date of experience: Oct 31, 2024
Charlyne Wilson
3rd Watch Purchase

This was my 3rd watch purchase from Bob's. I bought a Rolex Submariner Date 126613LB this time. As other times before everything is top notch. Received the watch the next day after I wired them the money. Watch is a 2022 model, but I doubt it was ever worn. It still had some factory plastic film left on the clasp. Very satisfied with this purchase and all of my past purchases. Highly recommend Bob's.

5
Date of experience: Oct 28, 2024
Onomaus93
First time dealing…Rob helped me

First time dealing…Rob helped me, with a sale to them of 1 Rolex and then a trade of another Rolex for another Rolex model. I was a bit concerned but we worked through the values. Payment & shipping was excellent

5
Date of experience: Oct 25, 2024
dmg62gde96
This was my first luxury watch buying…

This was my first luxury watch buying experience in general let alone buying preowned from an online source. I have to say I’m very impressed and satisfied with my decision to go with Bob’s. The process was easy, the price was the best I was able to find on the web, and most importantly the watch came in great shape. Buying something preowned sight unseen can be a serious gamble, but I wouldn’t hesitate to shop here again. When I had a question about whether or not my wire transfer went through I just put a call in and they were responsive and had a quick answer. The complimentary next day overnight shipping is a huge bonus, although fedex delayed it a day which is no fault of Bob’s. Overall I would definitely recommending them without hesitation.

5
Date of experience: Oct 20, 2024
Willard Reed
Fantastic customer service

Fantastic customer service. Fair pricing on an excellent watch. Victoria is a wonderful person to work with.

5
Date of experience: Oct 19, 2024

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