Review Time
The representative was fantastic to work with! I wanted to sell my watch, and after researching online buyers, this company offered the best process and value for my watch. The representative guided me through each step effortlessly and kept me informed throughout the process, ensuring I felt secure about my watch's custody. Upon inspection, they found some issues with my watch, which the representative explained thoroughly with care. She was able to provide me with an adjusted offer that I still found fair. Based on my experience, I highly recommend this company for anyone looking to sell their luxury timepieces.
They do not uphold their promises. Despite their return policy claiming a 'no questions asked' refund within three days, they refused to refund the certification fee. I returned the watch within 24 hours, but it took six days to issue a partial refund, withholding $175 without any explanation. I sent multiple emails to customer service and the higher management without a response. It took a formal complaint to get them to reply. They refunded part of my payment but refused to return the certification fee. I wouldn’t trust this company.
I will start with the obvious.. selection, and price. Then I will have to call out their world-class customer service team (Meghan). The process for selling and buying was seamless and an absolute pleasure. Not many watch merchants out there that have this complete package for their customers. Thanks Bob’s!!
Hi again trust pilot and readers. I am been threatened by Bobs watches and their law firm for putting a review on my experience with them.... they want to eat their cake and have it. after days of calling, emails and chats... i received my money back on 12th of June but that doesn't take away Paul(owner)'s disrespect for calling me fraud and saying HE WILL NOT REFUND ME THAT I CAN DO MY WORSE.... thanks to the help of my bank because I am sure they don't want to refund me like the owner said.. now they want to sue me for review... guys be very careful dealing with this company.... be careful buying used watches from them, ... if i hear any more threat from your lawyer... i will be back to paste a bloggers link here so you all can come have fun with us on all SM platform
I am absolutely thrilled with my Rolex purchase and the exceptional service I received!I had the pleasure of working with Kayla, and I truly can't say enough good things about her — and about Bob's Watches. From start to finish, Kayla was professional, kind, and completely dedicated to helping me find the perfect watch. She answered all my questions with patience, walked me through the details, and made sure everything felt just right — which meant a lot, especially since this was my first time buying from Bob's.The watch arrived in beautiful condition, exactly as described, with all the proper documentation. I later decided to switch to a smaller model, and the exchange process was incredibly smooth. I sent the first one back, and Kayla made sure the second watch would fit my tiny wrist — that meant everything to me! The new watch arrived quickly, in perfect condition, just as described. What could’ve been a stressful situation turned out to be fast, seamless, and easy. The entire process — from start to finish — took just one week.Kayla delivered a truly top-tier customer experience. In a world where follow-through is often lacking, her care and attention stood out. I highly recommend Bob’s Watches — not just for their stellar reputation, but for their genuine, customer-focused service.
Bob's website was easy to use and I love the filter feature, it helped me find the exact watch I was looking for and at a great value. When I called about some questions I had Kayla was so helpful and able to answer all of my questions. I even bugged her over email with more questions and she responded quickly and was extremely friendly and helpful. I was able to track my shipment so easily and knew the window of time it was going to arrive. When the watch arrived and I gifted it to my fiancé we could not believe the quality, it was in mint condition for a pre owned watch and we are so happy with the purchase. Thank you Bob's watches and thank you Kayla!
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