bobswatches.com

4.7
4.7 Based on 343 reviews

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Average Rating

4.7

/
5

343 Reviews

5 Star
88%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
7%

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Brock Taylor
Final update

I never did bad review before But this is o horrible It's on me I was stupid I needed to listen to To my gut feeling that told me Just tell them to send the watch back . And go to another place All started whan I send Pictures got offer from max for $ 2500 On my omega I send the watch They got it In 5/6/2025 check it and Meghan call and said your watch is great condition but you didn't send the warranty card . I said no warranty for the watch anymore so but I did the other card PICTOGRAMS card So she said ok so the offer will be much much less Now the price be $2000So basically she reduced $500 in one second I said no thank you If you not going to honor the Offer you can send me the watch back . She said ok .Next day (8/5/2025)I did put review And I was making sure they will send me the watch back . I got phone call from Wesley and I will say he did try to fix it he explained some things told me he can do $2300 I was thinking they already got the watch so whatever ok I ask what be the fastest way. He said by wire transfer i did check with the bank next day in 5/9/2025 morning I send all information to him by email And he said by Tuesday you should get $ in the bank .Another thing that he ask me is to change my review. I told him I am man of my words and I do it He said I am too And I did it at the same day .I did change my review ( another Big mistake )Yesterday 5/13/2025 I call them again Because I still didn't got the $ . I send email to WesleyWhan got no response I call to company and Was talking with Eric. Said he will call me again today for update .In 12:30 today 5/14/2025 he email me back saying there is no update yet I will say all of them was nice .but that it . Bottom line they have my watch and I don't have any $ yet This is so horrible It's like never ending story It's one thing to lose $ And another thing To lose $ and try to get what they promised At this point I just want my watch back .Will never do anything with them and will never recommend. I had enoughUpdate 5/15/25Finally after endless phone calls and emails I got the $Joe fix everything. And send the $ . For me it was bad experience with them.

1
Date of experience: May 05, 2025
Burt Fisher
I sold my Omega watch through Bob’s…

I sold my Omega watch through Bob’s Watches, but I have not received any response from your team. The watch was delivered on April 14th (tracking number: 286923373700), and since then, I have not heard back.On April 25th, I was contacted and asked to provide additional information about the watch, which I promptly did. However, despite sending multiple follow-up emails requesting an update, I have received no further communication.This situation is extremely distressing for me, as I sent a valuable item and feel completely ignored. I am urgently requesting that Bob’s Watches respond and resolve this matter as soon as possible. I have been patient, but the continued lack of communication is unacceptable and deeply concerning.Please address this issue immediately.

1
Date of experience: Apr 25, 2025
Elliot Turner
Selling my GMT II

Samuel did a great job walking me through the process of selling my GMT II - very customer service focused. Nice job. I would use them again and recommend them to others.

5
Date of experience: Apr 09, 2025
Blair Wright
Quick and easy

Samuel explained the selling process and made it quick and easy

5
Date of experience: Apr 08, 2025
Samuel

Samuel, in Naples office, was unbelievable great to work with! He set out the details and worked to take care of the complete transaction in one day.

5
Date of experience: Mar 26, 2025
MHF_cookie
Incredible customer service via email…

Incredible customer service via email and by phone, something for other businesses to attempt to emulate.

5
Date of experience: Mar 19, 2025
Chaz Brooks
Very professional and rapid response to…

Very professional and rapid response to my interest in selling two watches. Got a pretty good offer (considering the state of the watch market) and sold both to Bob's Watches. Will use again.

5
Date of experience: Mar 15, 2025
Harriet H.
I bought a watch with box and papers .

I bought a watch with box and papers .Watch was delivered without papers and box was damaged.I returned the watch very next day as per their instructions.I did not get full refund, and refund was delayed about 3 weeks.

1
Date of experience: Mar 13, 2025
Arlo
Bobs is the way to go

Bobs is the way to go, 100% satisfied spent two hours going through this complicated piece and it’s flawless.Repeat buyer and am already looking again…

5
Date of experience: Mar 07, 2025
Dirk Maier
Great experience

Great experience. Watch looked like new and received it next day.

5
Date of experience: Mar 07, 2025

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