Review Time
Once you've made your purchase, you're left to fend for yourself.
I bought my Rokid Glasses through Kickstarter and have never experienced such poor customer service. Emails are either not answered or only answered once you make them public. New promises are constantly being made about delivery times, which are then not kept. Customers are repeatedly fobbed off. No updates on missing and delayed deliveries for weeks. Stay away from these products and this manufacturer
I want to begin by mentioning that I truly appreciate using the glasses; they complement my lifestyle well. However, the customer service is extremely disappointing, and I believe that support is even more crucial than the product itself. There has been no response from them! I have nothing further to add because I haven't received any replies. Additionally, I checked the comments on the platform, and they haven't addressed anyone since the glasses were dispatched.
The accessories that were supposed to accompany the glasses have not been updated regarding their shipping status. This situation is frustrating. I've lost my charger for the glasses, which means I can't use them at all. I bought another cable, but I'm unable to reach out to them for shipping updates! My experience here has made me hesitant to support other projects.
While their products may catch your eye, it's essential to be cautious about aspects beyond the product itself. For instance, their shipping, delivery times, and sales practices often fall short of expectations. This seems to stem from their operational methods, where prioritizing profits over customer satisfaction has become common, and providing excuses to individual customers is frequent.
While the products may seem appealing, it's crucial to exercise caution regarding aspects beyond the items themselves. For instance, in terms of shipping, delivery schedules, and sales practices, they often fail to fulfill their commitments. This likely stems from their operation as a company prioritizing profits over customer satisfaction, where making excuses to individual customers appears to be a frequent occurrence.
I cannot recommend this product at all! The station I purchased only functioned once. I have tried restarting, fully recharging, and resetting it, but nothing works. Many others have faced similar issues for over two years now, and there is virtually no support from the technical team while they continue to sell the product.
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