Review Time
I am extremely nervous now when ordering from Brandalley. I have had several orders that aren't delivered when they said they would and some items have had long delays and rather than be informed I've had to chase for an explanation or to get my item. The company is becoming increasingly more difficult to get hold of and the phones don't work even when I call in opening times so I have to deal with a bot. The refund period is too long, usually around 2 weeks before the money comes back (other on line businesses are quicker) and discount codes I'm offered frequently aren't applicable to the item I want to order or there is a high minimum spend. I see a once good, efficient company slipping both in efficiency and in customer care. I no longer recommend to friends and family. Saying that, though my last order, a pair of jeans came without delays or problems.
Absolutely delighted with Brand Alley. A great range of designer labels is offered at far more affordable prices. delivery is fast, well packaged and you provide a no quibble refund. This is very important as higher end labels can vary significantly in sizing and it is absolutely no use when 9as a number of retails now do) the purchase ir not returnable or refundable. brand alley is a complete breath of fresh air! I would recommend.
I have been a customer of BrandAlley for several years. I like their products and their service has been great over the years. My orders arrived as expected time wise and in very good conditions . Returns had never been any issue and refunds received promptly.
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