Name: brantano.co.uk
Telephone: 000000000
Rating: 4.2

Tracy Howard Guest

DO NOT BUY HERE You need to pay postage for returns

I would have given 0 stars if I could.Bought some Wellington boots but unfortunately they did not fit. When I took them to the post office I was told that the return label is not paid for so I have to spend in XS of £20 in order to return them. When I called the customer services I was told that Brantano never does paid for return labels. Don‘t buy from here as chances are with shoes that they don‘t fit.Will never buy from here again...

Date of experience: Jan 07, 2021

Carlisle Anderson Guest

5 years ago

Just because they say they have stock does not mean they do!!

Took the order on a stock item, but did not deliver next working day as promised.3 days later I was told out of stock when I asked where it was!!Got a refund and brought item from Amazon and it arriveded 2 days later.Just because they say they have stock and can deliver does not mean they can.Should of ordered from amazon with 3 days delivery in the first place.

Date of experience: Jan 07, 2021

Kara Brooks Guest

5 years ago

Very dissappointed that returns have to…

Very dissappointed that returns have to be paid for at the Post Office. As a disabled person who mostly shops online,the convenience of drop off points or collection points or even collection from my home at any time of day is invaluable, rather than having to drive to a post office, queue and pay. For this reason, I won't order online from Brantano again. I imagine many working people will also find this returns process a real inconvenience, given the time and trouble of getting to a post office during specified hours and how busy they often are.

Date of experience: Jan 07, 2021

Heidi Fisher Guest

5 years ago

Excellent service from Brantano.

I purchased these garden shoes for my partner. The order was dealt with and dispatched very quickly, it arrived safely and well packed. Great service is still here in these difficult times, well done Brantano.