brokerlink.ca

2.3
2.3 Based on 201 reviews

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Average Rating

2.3

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5

201 Reviews

5 Star
31%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
67%

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ThomasEmeraude
The stupidest people I have ever delt…

The stupidest people I have ever delt with. Nicole, Maria and their supervisor Marsheline or the most unprofessional DEI hires I have ever met. They left me without insurance for over 1 month after repeated calls to renew my mortgage. Maria told me she would help. After 2 weeks and no word from her, I contacted them again. This time Nicole answered the phone. I complained about Maria's Shyte service and Nicole assured me she could help. After about 2 weeks and no word from her, I called her supervisor. Marsheline, the supervisor, helped me look into my account. They quoted me almost $4000 for vacant home insurance, as I live in BC. I questioned the pricing as it was almost $1000 higher than last year. We had no claims and no missed payments, as we paid in full. She calls me back with a policy offered by Wawanessa. I had her contact Wawanessa and asked her to reduce my home replacement cost from 700k to 225 k. She gave me the quote, but it was still high. I'm reducing my coverage by 2/3, yet I only received a couple hundred dollar discount. I asked her why the price didn't change, much. She said that she would call Wawanessa. I'm not sure what she said, but Wawanessa withdrew the renewed policy offer. So, what did she say? What happened? If you need an insurance company, after looking at their pitiful reviews, choose a company that cares about you and understands the importance of having insurance on your house. They will obviously hire ANYONE. Buyer beware.

1
Date of experience: May 16, 2025
Pointless using this broker

Pointless using this broker. They didn't submit my insurance application for 6 months so left me with astronomical payments, threat of collections and didn't even apologise. Their hold times are always over 30mins and they can't help and won't help with anything. My insurance isn't even correct for my vehicle.

1
Date of experience: May 16, 2025
Jemima M.
I had to insure a new vehicle

I had to insure a new vehicle. Customer representative was "Jithin". Great customer service, he was professional, attentive. What he couldn't readily answer, he consulted in house. All my questions were answered. He ensured that when we were done all had been taken care of. He's great Ambassador for Brokerlink. Seriously this quite is profecient.

5
Date of experience: May 16, 2025
TacosOldelPaso31
Price keeps rising without…

Price keeps rising without justification. You’ll be told “we’ll call you back”…a week went by before I called them and cancelled finally. My insurance tripled in less than 5 yrs without explanation, should be criminal. Not to mention I was informed there would be penalties for leaving them, as if they didn’t make enough off of me already! Happy with my decision to leave them in my rear view.

1
Date of experience: May 15, 2025
Tonya
I have been dealing with Mae Masik for…

I have been dealing with Mae Masik for years and my experience has always been great. Always very helpful from providing me with quotes to helping to deal with my recent claim. If you need a reliable and an experienced broker call and ask for Mae. Thank you Mae for your great service over the years.

5
Date of experience: May 15, 2025
TommyInGame91
Rude service

Filled out their online form. Gave some great options and prices. Called them to review those quotes, and they all doubled. The man I talked to was quite rude, didn't want to answer my questions, then hung up on me. I'm shocked they are still in business.

2
Date of experience: May 14, 2025
Ana Brooks
Horrendous

Brokerlink took over previous broker I had for many years. Unfortunately they are beyond terrible. Trying to get through to a live person is next to impossible. You are on hold for hours and then you are disconnected. They do not list phone numbers or extensions, only email addresses and the reps pretty much ignore emails. If you are with them, wait until you need to talk to a person urgently, not going to happen. They also claim on the main page a 4.6 rating from 20787+ Google reviews. That is a shameless, straight out lie. Check for yourself.

1
Date of experience: May 12, 2025
Arthur Hughes
I have been trying to get in touch with…

I have been trying to get in touch with anyone for 2 days. I wait on hold for half an hour and then someone picks up the phone and hangs up. Imagine if this was an emergency. I will definitely be looking for a a new broker.

1
Date of experience: May 09, 2025
Ashton Sanders
I have been trying for over a week to…

I have been trying for over a week to get to talk to a broker. No one answers ANY of their many phone lines. All I need is a new quote withy employer's discount applied. Someone did answer the phone today, but he was with the sales department and tried to transfer me to a broker, but the call was not picked up and I got a message that there were NO BROKERS AVAILABLE AND TO CALL BACK LATER!!!!!!I'M GOING TO CHANGE MY INSURANCE COMPANY FOR BOTH MY POLICIES SINCE THERE DOESN'T SEEM TO BE ANYONE WORKING AT BROKERLINK THE LAST 2 WEEKS!!!!! I AM SO UPSET WITH THEM.

1
Date of experience: May 06, 2025
Once you are a customer they don't care…

Once you are a customer they don't care about you. I have called 3 times as an existing customer, and waited on the phone for over 45 mins to not be able to talk to anyone. When they contacted about my renewal, I asked where they were a broker, if I could have different quotes to see what the best options were, and never got a call back.

1
Date of experience: May 06, 2025

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