Review Time
The communication is terrible. Their phone lines are consistently slow (15-45 minutes). After buying a house, I wanted to get a quote for a home policy, but the representative I initially spoke to handed off my case to another representative who took 2 business days per (mostly useless to anyone outside of the industry) reply for the first 4 emails and then ended up never getting back to me again.Eventually I just found another (cheaper) broker, cancelled, and paid the cancellation fee.
The worst insurance company in Canada. They deny claims all the time. This has happened to my family and two of our friends. The worst part is that their agents tell you over the phone that everyone is insured on the policy but then you find out, that it’s a lie. You call them to make sure everyone gets insured and you ask them an email confirmation, but they lie again and do not insure all drivers of your vehicles. Scam
Spoke with Mesh. I needed to renew my drivers license as it had expired while I was out of the country. Today I had Service Ontario issue a temporary license until the card is delivered. My insurance is up for renewal and I wanted to be certain that the temp license was registered so that I could drive and be insured. Mesh was great in making this happen. I sent a photo of the temp and sent it vis email. However, because Apple interchanges Mac.com and me.com as the same email address, Mesh figured out that the reason the sent temp image was not arriving at Brokerlink ws due to Apple address using the me.com address which was nt on file with Brokerlink. Mesh stayed in constant contact with me to be certain that the paperwork was delivered ( after solving the mystery as to why it was not!) and finally the paperwork arrived and he was able to ensure the policy would be active on renewal date. Thanks for great service Mesh and your problem solving analysis!
Worst company when you need customer service. They don’t do their job. They don’t pick up their phones and they pretend after holding for an hour not to hear you then just hang up on you. Do not use this Broker unless you want undue stress.
I have been a customer for years. I just purchased an ATV. I called them for a quote as this is my insurance. They did a little research and promptly had a quote together. Erick was the gentleman that helped me out. He also recommended a couple things that I should consider changing on my other policies that was very beneficial for myself. Erick was very knowledgeable and very helpful he is a very great asset to the Broker Link team. Thanks Erick for you professional service.
Trash service, representative sometimes took days to respond, my mailbox was stuffed with a dozen pink slip packages, the representative would continuously dance around direct questions and told me my first payment would be in May, imagine my surprise when $400 was taken out of my account in April. When asked about it the agent said oh well there was an attachment in one of the over 50 emails that were sent to me that said it would be even though on the phone they said not to expect a payment until May. Will not be using them again in the future.
No personal contact. I called a few times. Always on hold for a long time then cut off. Employees are uncaring. No explanations on the type of personal insurance coverage available for my specific situation. I NEVER have the same advisor to try establish a working relationship. All they want is your money. Do they work on commission?? They just want to be big, but not good. I do not recommend them.
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