Review Time
Absolute abysmal customer service. Had built up what I though to be a considerable amount of encore points from the previous year. When I went to use them I had noticed my loyalty points had expired a couple of weeks prior with zero communication from BT that this was going to happen. When I queried this with their so called customer service, was told I should have opted into email notifications 🤔 and what seemed to be a very generic AI response. For a company that deal in luxury high end retail, you would expect atleast some type of customer service to be on par, but unfortunately this is not the case here. Buyer beware when dealing with your hard earned cash and this company in the future. The customer and loyalty dont seem to go hand in hand.
I was delighted with the service. Once I contacted Brown Thomas by email. Within 24 hours Conor contacted me and we went through the issues and he gave me a few options. Once I decided to send the product back my return label was sent to me within few hours. It was easy to return parcel by post. I do think before the item was sent to me. The store staff should carry out a quality inspection before posting.
I got a damaged delivery, contacted customer support and they came back immediately. I was sent a replacement within one week and was contacted several times to ask if this was satisfactory. I was delighted with the product and the prompt replacement, not always the case on a smaller item. 100% satisfied with the Brown Thomas support.
Brianna in the new pop up Victoria Beckham stand is simply amazing. Amazing girl with very positive attitude. I didn’t feel under pressure but I bought loads of products in the end because she was patient and professional. An asset to brown Thomas Limerick store has amazing staff throughout. Always helpful patient and friendly
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
