Review Time
My co-founder and deeply regret having made the decision to change to Bsport. Using Bsport has been harmful both to our business and to our reputation as a studio. We have used the software for 8 months now and have already exercised our special right of cancellation (due to contract breach on their end). Bsport has been very pushy in their sales efforts toward us from the get go, telling us that everything on our priority list would be possible in Bsport. Only once we entered the contract, we gradually learned that most of this actually was not possible, but then it was already too late. Worst of all, Bsport is currently coercing us to sign a new contract about payment liability by having blocked all of our payouts (Stripe payouts go via them first) unless we sign the new contract.Some key issues with the solution include:- Bsport's solution is non-conform with the German Law for Fair Consumer Contracts, as the software does not offer a cancellation button (we have flagged this for 8 months now and cancelled the contract because of this legal risk). In practice, this means that your students have to e-mail you to cancel their memberships with you - they cannot cancel them themselves.- Our students find the Bsport user interface so non-intuitive that they do not manage to cancel their bookings for a class - we usually have to do this manually for our students. We flagged this repeatedly but no action was taken.- We were told we could generate payrolls in one cl
I would stay away
Works like any other. But the transactions are absurd for any business large or small. I am absolutely shocked they do this
You have to pay for all the add ons
There staff are very hopeful which is the only positive
I would stay away Works like any other. But the transactions are absurd for any business large or small. I am absolutely shocked they do this You have to pay for all the add onsThere staff are very hopeful which is the only positive
Rachel has been a fantastic help via the online messenger portal, it's so nice having someone who can help answer your questions quickly. navigating a new system can be really hard and difficult especially when you are not very good with technical things.
I think their customer service in overseeing the Studio's app from their own Developer Account to mine has been has been exceptional. Generally their Customer Service is really good. I love having a dedicated Account Manager who regularly checks in on how I am doing and is actively interested in any suggestions I may have to change the system and why it might benefit my Company.
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Founded in 2018 by Zakaria and Sofian, bsport embarked on a mission to empower studio owners to embrace their passion through innovative technology. From our offices in Barcelona and Paris, we've expanded our reach to serve over 3000 partners across more than 40 countries, with an active community exceeding 600,000 active members. Our journey has been bolstered by over €4 million in fundraising to date, amplifying our commitment to reshaping the fitness and wellness industry.
At bsport, we offer an all-in-one marketing and management platform tailored for boutique fitness studios. Our comprehensive suite of tools supports partners in scaling their business by simplifying and automating essential operations, to personalise their marketing, and to seamlessly manage memberships, billing, and scheduling.
Our mission is to alleviate the burdens of studio management, allowing owners to focus on what they love - nurturing their business and clients.
Our growth is a testament to the devotion of our dynamic team of over 200 dedicated employees who are driven by the ambition to revolutionise the fitness world. The unwavering commitment has allowed us to offer technical and commercial excellence, crafting personalised solutions that prioritise customer satisfaction. We're all about active listening and tailoring our offerings to meet the specific needs of our partners.
So connect with bsport today and be part of this incredible journey!See more
