Review Time
Changing software is always a big challenge. Changing to BSport was no different. I was realistic and knew we would have plenty of challenges we would have to face. In our case more challenges than I would have wanted but with the fantastic guidance of our account manager ,Dominique, it all worked out in the end. She was and is helping us whenever we need to. She is always available and will solve whatever problem comes up. I do not know how we would've managed without Dominique. I trust that with Dominique by our side working with BSport will continue to be fine.
We couldn’t be happier with the support we received from Natalie at Bsport! From the moment we started, she’s been nothing short of amazing. She’s incredibly patient, knowledgeable, and always ready to help—no matter the question or time of day.As non-techies, navigating new software can be overwhelming, but Natalie made the whole process feel easy and approachable. She truly went above and beyond by breaking things down into simple, easy-to-understand steps and even hand-holding us through more complicated parts. Nothing was ever too much trouble, and her calm, positive attitude made such a difference.Natalie’s dedication to ensuring we had a smooth experience really stood out. She didn’t just answer our questions—she anticipated our needs and guided us before we even knew what to ask!We feel so much more confident now, all thanks to her. We can’t recommend Natalie enough for anyone who wants outstanding support with Bsport. She’s truly a superstar, and we’re so grateful for everything she’s done!
Account manager was super helpful at the start app didn’t do what it was supposed to do lots of problems Bsport admitted there was a problem took 6-7months to fix apparently still had problems then once they said they would give a free month would still draw the payments and even when told the contract has ended still continued to charge me 3 months still ongoing dispute communication is terrible once they have you they just keep charging stay well clear
You have withheld our money and stolen an amount of 20,000€. You do not respond to this, a lawyer has been engaged. Shameful and unprofessional. As a gym, we now receive more support from others who experience the same thing. Money is being withheld by you in exactly the same way. Employees only respond to what they want to respond to, hopeless customer service.
Since the first contact everyone has been so nice, effective and supportive. My first contact was with Gugliemo and then once the decision was made and the contract signed I started with Ashley. Both are extremly nice, competent and attentive. The platform is easy to work with, it takes figuring out of course, but once you get the hang of it ,things start moving faster. The tutorials are very helpful and everytime I got stuck or wasn't sure if I had done it right, I contacted Ashley and was right there to confirm or work her magic if needed. I am really looking forward to the continued work with this team and feel like I made the right choice. THANK YOU BSPORT
I had high hopes for bsport due to its promising features and well-designed software. However, my experience with the migration and onboarding process was extremely disappointing. Here’s why:1. Passes and subscriptions were not migrated properly, with key functionalities like auto-renewals missing and redundant entries created.2. Over 1,400 fake email addresses were migrated, despite prior agreements and assurances this would not happen.3. Customer records were unilaterally archived without consent, making them inaccessible for reporting purposes.4. Our planned roadmap was disrupted due to delays caused by the chaotic migration process.5. Many of the agreements made with our account manager during meetings were not implemented.While the platform itself has potential, the onboarding and support process was handled so poorly that it overshadowed any positive aspects. I cannot recommend bsport based on my experience. This migration was not only frustrating but has caused significant disruptions to our operations.I hope bsport takes this feedback seriously to improve their services for future customers.
Ashley was my account manager and made every step of my launch easy, stress-free, and fun. She was available whenever I needed her and always gave me clear, simple instructions that were easy to understand. She was positive, encouraging, and a joy to work with. I was with Mindbody for over 10 years and always had issues and headaches. bsport's lay out is simply and beautifully. I am very impressed with what I get with notifications, a branded app, marketing, and support from the bsport team. The layout is easy to understand in my back office and especially easy to navigate for my clients. Changing to bsport was the best decision I made for my business in a while.
This application is very friendly user and the people are always quick to answer if you have a problem to solve and they are very experience and polite and very nice i recommand bsport to all the business owner without a doubt.
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Founded in 2018 by Zakaria and Sofian, bsport embarked on a mission to empower studio owners to embrace their passion through innovative technology. From our offices in Barcelona and Paris, we've expanded our reach to serve over 3000 partners across more than 40 countries, with an active community exceeding 600,000 active members. Our journey has been bolstered by over €4 million in fundraising to date, amplifying our commitment to reshaping the fitness and wellness industry.
At bsport, we offer an all-in-one marketing and management platform tailored for boutique fitness studios. Our comprehensive suite of tools supports partners in scaling their business by simplifying and automating essential operations, to personalise their marketing, and to seamlessly manage memberships, billing, and scheduling.
Our mission is to alleviate the burdens of studio management, allowing owners to focus on what they love - nurturing their business and clients.
Our growth is a testament to the devotion of our dynamic team of over 200 dedicated employees who are driven by the ambition to revolutionise the fitness world. The unwavering commitment has allowed us to offer technical and commercial excellence, crafting personalised solutions that prioritise customer satisfaction. We're all about active listening and tailoring our offerings to meet the specific needs of our partners.
So connect with bsport today and be part of this incredible journey!See more
