Review Time
I booked a flight through BudgetAir and requested a proper invoice for my business expense reporting. BudgetAir repeatedly responded that, as an "online travel agency," they are unable to provide an official invoice and instead offered only a "payment overview." They claim this document is sufficient and cannot be modified to include invoice details.This is incorrect. Under Dutch and EU law, all sellers of goods or services—including online travel agencies—are legally required to issue a valid invoice upon request. The invoice must contain specific information such as a unique invoice number, the company’s KvK number, VAT identification (if applicable), invoice date, and a clear description of the service provided.Despite my detailed explanations and references to official Dutch tax authority guidelines, BudgetAir refused to comply and insisted their payment overview was enough. This document does not meet the legal standards for invoicing and is not accepted by accounting departments for reimbursement purposes.BudgetAir’s refusal to provide a compliant invoice disregards consumer rights and legal obligations. If you require proper documentation for your purchase, be aware that BudgetAir may not provide it, despite continued communication and requests.Resources:belastingdienst -> invoice_requirementsbusiness.gov.nl -> regulation -> invoice-requirements
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