Review Time
We love Bugaboo! Their products are incredible, both parents and little one are happy, so much so she still gets excited and shouts “New pushchair!”, even after many, many outings. You get a genuine great quality feel and they really do have something for everyone 😊
Nice pice of engineering. Easy to turn and good on any terrain (checked on local country park). Good materials used and very compact on folding. Only weak point I noticed is, it’s not as smooth on opening as one should expect. A bit hard to open. Otherwise good value for money.
I purchased a pram from this company and initially had high hopes, especially with the advertised 100-day trial. Unfortunately, the product just didn’t suit our family’s needs. That would’ve been fine, if the returns process wasn’t a complete nightmare.It started when the returns form on their website didn’t work. I then had to try the web chat, which was difficult to access. When I finally got through to an agent (Silvia), the experience only got worse. She told me she’d create the return, but didn’t send the label immediately, she said I’d get it at 5pm that day. Why not send it then and there?Later, I received the email, only to find out she’d sent the wrong labels. I had two parcels to return, but she only sent one label and one customs form. I phoned customer services and was told to just print the same label twice, which didn’t sit right with me.So, I contacted customer services again, this time by email, my third time using a different channel, and was finally told that the previous advice was wrong and I needed to restart the returns process. Now I’ve been sent new labels (from a different courier entirely) and no customs form is needed this time. Completely inconsistent and confusing.The product itself was good quality, but sadly not the right fit for our family. The customer service, however, has been shockingly poor. Miscommunication, conflicting advice, and a stressful returns process have really let the whole experience down. I’ve lost all confidence in their customer support and wouldn’t buy from them again.
Been using my Bugaboo Donkey 5 for my twins for a few weeks now. It's an absolutely gorgeous buggy - very well built, manouvres well, extremely flexible. The twins love it, and the big wheels give them a very smooth and safe journey.It's big in twin mode, but it fits into most shops and we haven't had significant problems getting around. It doesn't fit through our front house door in full twin mode unfortunately, but it's so easy to lift the twins out in the chairs, switch it into single mode and wheel it in, so it's not such a chore.I only have one complaint, and that's with the handles on the chairs - they fit across the chairs and can be used to lift the chairs out of the buggy. They don't click in so easily, you have to really push them in, and it's quite easy to have one side unsecured without noticing, so you pick up the chair and the handle comes off. I hope they can make it easier to click these in in future versions.But that's a minor complaint in an otherwise fantastic product. Thoroughly recommended.
I returned a stroller with adapters and rain cover. They sent me an confirming there received all 3 items and that they would inspect them.3 weeks later and nothing happened so I email their support and they said they only received one item. They haven't bothered to open the package to find the other two items. They haven't emailed me or call me. Nothing.Gross incompetence.
Bugaboo support team assured me the Butterfly stroller reclines to 113 degrees. We were looking for a more upright recline, since our kid likes to sit straight. The stroller delivered sits at 125 degrees, identical to my old model, so my child still slouches. The retailer we bought it from never listed the incline spec, and they refuse to accept a return, citing that the description on their website is correct. I followed up with Bugaboo about the misleading info they provided — complete silence in response to my follow ups. I am now stuck with an expensive stroller that fails its sole promised advantage. Misleading product info, nonexistent after‑sales support, and zero accountability. Skip Bugaboo if you value accurate advice and basic customer care.
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Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
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