Review Time
We recently purchased the Bugaboo Fox 5 albeit preferred the brown look leather handles. As mentioned in another comment this is not clear on their website - I purchased the Bugaboo Fox handlebar grips & carry handle grip in Brown Mineral, ensuring as per their website these are compatible with the Fox 5. When they arrived they did not have the embossed logo as advertised on their website. I contacted their instagram who informed me that we had been sent the wrong ones & to get in contact with their customer service team, which I did - They informed me that their website is incorrect, mis-selling this item online & is something they are looking into adjusting on their website. He advised I needed to order the Donkey 5 Carry Grip which to make things more confusing, does not state on their website that this is compatible with the Fox 5. I went back to double check this was correct & if I needed to send back the handlebar grips, as well as requesting a refund on the delivery fee as I was having to re-purchase due to an error on their behalf & being falsely advertised online. The customer team responded to confirm the Donkey was the correct items for the Fox 5 as they are slightly different fabrics to the one I purchased & they do not offer any discounts or refund delivery fee's. I find this incredibly disappointing, a refund on delivery personally felt like the least they could do after incorrectly advertising on their website, which I may note has still not been corrected, considering the brands 'high standards' they propose online they seem to fall short on their customer service's which is concerning for any future issues.
Terrible customer service, needed a new part for my pram and was told which one to get, it came and was not compatible, I was then told the one that is compatible has been discontinued. Very disappointed, now I have to return and not an easy return system either!
We recently bought the Bugaboo Giraffe despite suffering the same issues caused by the seriously flawed design of the front wheels on our Bugaboo Dragonfly that many other users have commented on. I received an email requesting me to leave a review of the Giraffe, with the promise that we would receive a 10% discount code for our next purchase within 2 days. It has now been almost a week and we have still not received the discount code, which we would like to use to purchase some accessorises for the Giraffe. Every time I speak to someone at Bugaboo they insist it is for someone else to resolve. Meanwhile they were more than happy to post our positive review of the Giraffe on their website. It is just a really poor, disingenuous and insulting way to treat a customer. EDIT - they sent me a discount code that doesn’t work 🤦
We purchased the bugaboo dragonfly and about a year in started having issues with the seat falling back when going over a bump, this caused distress to our baby. We sent all the videos and photos required. Bugaboos solution was to send 'seat hardware'. I was expected to take the old seat apart and put the new one together myself using a 31 step manual. I could not get past step 3 and did not want to get stuck further and be left without a pram. Furthermore, it does not feel safe that an unqualified/ untrained person is fitting a chair from scratch. This was fed back to Bugaboo and they have insisted that this is appropriate and they will not be offering anything further. Thankfully I purchased the buggy from John Lewis and they agreed this was not acceptable and replaced the buggy themselves. I am so grateful for John Lewis and if you do purchase a Bugaboo, I would buy it through them. I would not purchase a bugaboo again though as their guarantee is worthless. Also, the dragonfly wheels get clogged and you spend walks just pushing sticks through the wheels to free them from mud and debris so you can push it.
Absolutely dreadful I have had my bugaboo butterfly for a year and last month I complained about it being hard to push and the front wheels getting jammed . Then when I have my little boy asleep in the pram pushing him along a busy main road tbe back wheel comes of and flew across the road leaving me to get my child out the pushchair and dragging the pram out the road . I have been told they will replace the wheel !!! I should have a replacement or a full refund . And to be honest now I would expect a full refund and I will buy elsewhere as I’m worried now it will just happen again.It’s not a cheap pram and I know have nothing to use !!!!! I will not STOP until I have a refund . I was asked to sent videos of the fault it’s totally unreasonable and unrealistic to ask this when my reading all the other reviews I am not the only person this has happened to !!! This could have been a really serious indicent and tbe health and safety will be informed .
The Bugaboo Dragonfly is not fit for purpose - described as an urban pram, you cannot walk for 5 minutes in London without the wheels getting clogged to a point where you can’t push the pram. I reached out to Bugaboo who sent a video on how to remove and clean the wheels, and suggested that I need to do this after every walk! One I have a newborn, I don’t exactly have time in the day to be dismantling and cleaning my pram after a simple 10 min walk to the shops and two I couldn’t even complete a full walk as the wheels get clogged within about 2 minutes before I’m looking around for something to dislodge the dirt with!I am extremely disappointed considering the reputation, price point, and the support afterwards to resolve this and would not reccomend. You are better spending less money on a true city pram rather than paying out for this overpriced pram that cannot be used in the autumn and winter.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
www.pce-instruments.com
rdhvac.com
usalab.com
matcotools.com
www.cortenplus.co.uk
www.strukta.co.uk
riversideshutterslondon.co.uk
countertopsmart.com
glesgagardenguy.co.uk
www.laboratoriosaldatura.com
