Review Time
Dragonfly: wheels not working! I read the previous review about the wheels not working properly and I couldn’t agree more!!! I also live in London and spend my time walking on pavements (note not off road) and the wheels get clogged stopping you from turning the buggy, and making it a lot harder to push. You need to stop on average three or four times to poke a stick in there to scrape the mud and other street debris out of them - with a newborn baby this is not what you want to spend your time doing. I’m very disappointed with the buggy considering the high price point and I wish more people had pointed this out. I would not recommend it.
Based on my experience with the product (butterfly and chameleon) I would say they are priced as premium whilst product is significantly inferior. Wheel came of butterfly within 7 months - resulting in a dangeous situation that could have flipped the pram! Customer service refused to look into case as I had lost the receipt. This is within their legal right but nonsensical as I provided serial number and showed make date was less than 2 years from break down. That being said, expect an email reply cadence every 2-3 days with additional shipping time, when their shit prams break down. For what it’s worth would recommend yo-yo or a cheaper brand as cheaper to outright replace the pram 4 times with a cheaper brand than dealing with bugaboo customer service. Was frankly quite disappointed that a product marketed as premium and selling at 3-4x the price of low cost was that poor quality! Would not recommend it to my worst enemy’s baby
Bugaboo dragonfly is a lovely pram, the fold is great and it steers beautifully however the front wheels are an overwhelming design flaw and I spend the whole time every 5 mins using small sticks to push mud and leaves out even walking on town pavements. It’s only really suitable for shopping centres.
Ordered Bugaboo footmuff for $162.62. Was never given tracking information for shipment. Contacted them when it was to be sent. They send me a tracking info that showed was "delivered" to Fedex. Fedex delivered to wrong address. Fedex refuses all claims from recipients, they only deal with merchant claims or waiver. Bugaboo refuses to refund me or resend item, and says I can only file a claim for Fedex. This is the worst customer service, and absolutely ridiculous. I am out over $100 for a mis-delivery and there is basically no recourse. Recommend ordering on Amazon or Ebay instead, as you will get your refund there.
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Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
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