Review Time
For a stroller we bought this summer I purchased an accessory for my wife for Xmas. Their mobile site made me buy 2 items instead of 1. When I saw the order confirmation email I immediately sent a message to notify of the mistake.Since then I keep emailing to every email address I have form them, but get no replies. It's also not clear if they ever shipped the package. And on their carrier's tracking page there is no update.For a brand like Bugaboo that charges premium, I would have expected premium service. Major disappointment!
Appalling after care service and procedures. 1/ Reclining seat broke in 7 months. They sent a replacement seat after a week (asked for images/videos etc and various email exchanges) confirming it would solve my issue. Due to work related schedules + 2 little kids, I wasn’t able to do the change until today and after an hour of a frustrating process and hurting myself fingers/breaking my nails to take the fabric off, I realised what they sent me is NOT even compatible. What a terrible customer experience. I now either have to put the previous broken one on going through the same frustrating experience or stay without a buggy for god knows how long stuck at home!2/Front wheel broke in month 9. They sent replacement part after a week long process again (videos/email exchange with etc.) we were stuck at home mostly without a buggy..I will never buy or recommend Bugaboo to anyone. I had yoyo with my firstborn and it lasted 3+ years without giving any problems.. I bought this only because it has taller back support but no thanks - it was a big mistake!
Very easy to order and very fast shipping. It’s a shame the super bundle doesn’t come with a rain cover as standard. Makes no sense to me. Anyway, thankfully it’s in stock otherwise tripsout with my newborn in winter would be a no-no. Please consider adding this to the bundle.
I have placed an order for a stroller bundle clearly marking the correct address, but DHL track and trace link showed a different one which does not even exist and then delivery failed. It has been several days that i am in contact with customer service including firstly blaming me that the mistake is on my end and no action has been made by them yet.UPDATE: we managed to find the stroller and Bugaboo provided us with a compensation gift. Bugaboo, please make sure to mention the correct address to DHL in the future.
My stroller was damaged while flying. Understandably, Bugaboo does not cover such damages. However, they were so kind to create a damage letter for me, which I can send to the airline I traveled with for reimbursement. They had a very fast response time and got that letter perfect. Special shoutout to Silvia, Ledina and Verónica who were a pleasure to deal with!!
We bought a Bugaboo Fox 5 for our first born and have been super happy with the pram. I have been really impressed with Bugaboo customer service. We have had a couple of minor parts break (no impact on the use or safety) on our Bugaboo Fox 5 and after contacting Bugaboo they were swift in both their response support with processing our replacement parts, all covered by the warranty.After emailing customer service, one of their staff got back to me the next day and began the process of my replacement part. They asked for a couple of ‚evidence’ photos and purchase details, but again swiftly responded to my email and were personal and friendly.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
www.mirasafety.com
highdrive.uk
uk.eco-worthy.com
erommy.com
rubberstampsrus.com
surreygasandservices.co.uk
a-diy.com
qfixappliance.com
www.futurescaffolding.co.uk
craftsman.com
