Review Time
Products great, however customer service ridiculous and non existent!!! Order placed and I requested a delivery date in a week's time as I was away so plenty of time for them to organise. Order gets sent, on the day DPD deliver another parcel but not the one from Campbells. Tracking says delay would be resolved within 24h and its been 3 days!!! My email has been ignored, their phones don't appear to have anyone answering them as I spent 2 x 45 mins on hold one day and the next day all my calls got cut off after an automated message. This is practically STEALING MY MONEY as I paid (not to mention the insane delivery cost of £6) and did not receive anything! Get it together Campbells and sort out my missing order or you will be reported!!!
JUST HAD ENTIRE FAMILIES MEAT, FISH, DELI CHRISTMAS AND NEW YEAR ORDER CANCELLED! I AM DISABLED AND UNABLE TO SHOP SO ORDERED AND PAID EARLY HOW DARE YOU ! HOW TGE HECK CAN I SORT THIS MERRY CHRISTMAS!!Answer to your reply ! As I say I am disabled, no chance of shopping around for everything in this order Absolutely disgusted that there is no offer of compensation or earlier or later compensatory delivery! I hope noone ever trusts you again I certainly will not!!
Place Christmas food order back in October for delivery Dec 22nd all ok til got an email ten minutes ago saying I had cancelled my order and they would refund me , no reason why and constantly engaged.Will never use again avoid avoid avoid!!!
Placed an order for Christmas dinner (placed back in October to make sure we could get what we wanted) order was accepted and money taken, then today I received a notification my order was cancelled and I would get a refund. No apology or explanation as to what has happened. I have called their contact number and have been on hold for the last 20 mins. Would not recommend using them.
Well done Campbell’s MERRY CHRISTMAS !!! CHRISTOPHER CAMPBELL - We are sure you will enjoy your Christmas Lunch ! Not like all the people that you have so badly let down. To be honest we do not believe one word of your excuse. Hope everyone receives ‘interest’ on their ‘hard earned’ money! Disgraceful
Having ordered and fully paid for my Christmas and New Year meals on the 15th of October.On the 12th of December I received an email from them saying that due to DPD issues, Campbells were cancelling my order. We spent the whole day of the 13th of December at half hour intervals trying to phone Campbells. However no-one at Campbells would, or wanted to answer the phone. On the 14th of December we messaged them on social media and asked if we could come and pick up our order from Linlithgow. We got a response!!!! This represented a 200 mile round trip for me, however I was prepared to do it to save my Christmas. The response we got from Campbells was "No you can't come and pick up the order as we are not a shop". I knew this, I have driven past their facility many times. You would have thought that Campbells would have opened up their goods outwards to allow people who could, to come and retrieve their Christmas hopes. So it would appear that Campbells would prefer to let their customers down, and presumably to let the orders of meat rot in place rather than to allow their customers to come and pick up their orders. Then to add insult to injury, I received an email from Campbells saying that my order was cancelled at MY request...... An astonishing lack of concern for their customers, an inflexible approach to customer service, and a complete lack preparedness. Very Poor!
Placed an order and paid in full in October for Christmas dinner Yesterday I received a global email notification my order was cancelled and I would receive a refund....when????3 hours on hold unable to speak to anyone...a bland unhelpful response this morning stating they are busy and can't guarantee a call back.All local butchers have closed their order books....M&S have closed their order books....So having tried to have a stress free time by ordering a pack containing the meat and accompaniments for delivery fresh 2 days before xmas I am now left rushing round trying to buy everything despite Campbells still having my money.No offer of any compensation from Campbells....extremely angry and disappointed!
Cancelled Christmas order with lame excuse a week before delivery due. Said it’s down to DPD but I ordered a gift on Friday that had to come from Scotland to Staffordshire - arrived Tuesday morning, by DPD, who are also scheduled to deliver here again tomorrow. It’s back to The Wild Meat Company next year, or Tesco.
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We are a family run business for over 100 years and are renowned for supplying an extensive range of fresh meat, fresh fish and delicatessen products to Scotland’s top Michelin star hotels and restaurants.
You may have probably been to or desired to dine at a Martin Wishart, Nick Nairn or Tom Kitchin restaurant and wondered if you could enjoy the same delicious meal in the comfort of your home. It may come in as a surprise to you but we supply fresh meat, fresh fish on a daily basis to these top chefs and 1000 other top hotels in Scotland which includes the likes of Sheraton, Balmoral, Old Course, Turnberry and Cameron House.
We dry age our beef for a period of at least 21 days which improves the flavour of the meat and makes it more tender thereby making it a prime quality meat which is generally preferred by top chefs. We are proud of our Scottish heritage and our very own Scotch beef brand – ‘Campbells Gold’ which guarantees the best quality meat.
We have been offering the same product quality to our household customers via our website www.campbellsmeat.com which is delivered fresh not frozen straight to customers’ doorsteps across the UK mainland in one working day. All meat is traceable back to farm and is born, bred and slaughtered in Scotland with information available to customers.See more
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