Review Time
Placed an order and paid in full in October for Christmas dinner Yesterday I received a global email notification my order was cancelled and I would receive a refund....when????3 hours on hold unable to speak to anyone...a bland unhelpful response this morning stating they are busy and can't guarantee a call back.All local butchers have closed their order books....M&S have closed their order books....So having tried to have a stress free time by ordering a pack containing the meat and accompaniments for delivery fresh 2 days before xmas I am now left rushing round trying to buy everything despite Campbells still having my money.No offer of any compensation from Campbells....extremely angry and disappointed!
Whenever we made an order from Campbell Meat before Christmas time, we received products with much shorter shelf life compare to our regular orders (3-4 days!). We asked for replacements but the company refused and suggested to freeze them and use at a later date. We feel very uncomfortable to do that due to short shelf life. The company stated that their web site actually says that the shelf life for the products we purchased are 3-4 days. It was not the case for us for regular orders. They also don't answer calls, we spent more than half a day and could not talk to anybody. We e-mailed and asked if they can give us a call, they just replied stating their normal working hours which is obvious and nobody called.
Order sent to me by Campbell's Tuesday promised DPD delivery today Wednesday, DPD kept delivery till Thursday, these are perishable goods no matter how they are packed, DPD say they are overrun with deliveries so delay mine a day. Ridiculous service, never a problem with quality goods from Campbells until now. Dump DPD.
Five Star Service from Campbells.Great Value products and extremely good quality.I have had a monthly subscription now for nearly 2 years which you can change the products and date of delivery.You can speak to someone on the phone with great customer service.DPD a lot to be desired but that not Campbells fault.Will continue to use regularly.
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We are a family run business for over 100 years and are renowned for supplying an extensive range of fresh meat, fresh fish and delicatessen products to Scotland’s top Michelin star hotels and restaurants.
You may have probably been to or desired to dine at a Martin Wishart, Nick Nairn or Tom Kitchin restaurant and wondered if you could enjoy the same delicious meal in the comfort of your home. It may come in as a surprise to you but we supply fresh meat, fresh fish on a daily basis to these top chefs and 1000 other top hotels in Scotland which includes the likes of Sheraton, Balmoral, Old Course, Turnberry and Cameron House.
We dry age our beef for a period of at least 21 days which improves the flavour of the meat and makes it more tender thereby making it a prime quality meat which is generally preferred by top chefs. We are proud of our Scottish heritage and our very own Scotch beef brand – ‘Campbells Gold’ which guarantees the best quality meat.
We have been offering the same product quality to our household customers via our website www.campbellsmeat.com which is delivered fresh not frozen straight to customers’ doorsteps across the UK mainland in one working day. All meat is traceable back to farm and is born, bred and slaughtered in Scotland with information available to customers.See more
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